SVRS at Work
Frequently Asked Questions

Requirements

Who qualifies for a videophone?

Sorenson VRS® (SVRS®) videophones are distributed for use by deaf individuals who primarily use American Sign Language (ASL) to communicate.

How does the application process work?

After you complete and submit an application, a Sorenson representative will contact you to discuss your needs and to develop an installation plan.

How many videophones can we have?

You can have as many videophones as you need to accommodate your deaf employees.

Can you provide references from other federal agencies or large businesses?

Yes, after you complete and submit an application, a Sorenson representative will be able to provide you with references from agencies similar to your organization that use SVRS at Work.

What is the difference between VRS and VRI?

Video Relay Service (VRS) facilitates telephone communication between a deaf and a hearing individual in different locations through the use of videoconferencing technology. The deaf person connects with an interpreter via a videophone and a high-speed internet connection. The hearing person connects to the interpreter using a regular voice telephone. These VRS calls are paid for by the U.S. government’s Telecommunications Relay Service (TRS) Fund mandated by the Americans with Disabilities Act (ADA).

Video Remote Interpreting (VRI) facilitates communication between deaf and hearing individuals who are in the same room with a video interpreter taking the place of an in-person interpreter. VRI services must be paid for by the organization that provides the accommodation to deaf employees or visitors. It is a violation of federal law to use VRS for calls between individuals in the same room.

Is a TV or monitor required?

Yes, the videophone must be connected to a TV or monitor.

Whom do I contact with questions or problems?

After we receive your application, a Sorenson representative will be assigned to assist you. This person will guide you through the installation process as well as be your contact for any questions or problems you may have. In addition, you can also send an email with questions to SVRSatWork@sorenson.com.


Installation

How does the installation process work?

After you complete and submit an application, a Sorenson representative will contact you to discuss your needs and develop an installation plan. A Sorenson trainer will come install the equipment, provide you with training and answer any questions you may have.

How long does installation take?

Depending on the configuration of your network and the number of videophones you are connecting, installation can usually be completed in two to four hours.

Can we test a videophone on our network before making a commitment?

Yes. After you complete and submit an application, a Sorenson representative will contact you to discuss your needs and to set up a test or demonstration. In addition, you can send an email to SVRSatWork@sorenson.com to request a demonstration.

Can the videophone be moved from room to room – for example, on a cart?

Sorenson videophones can be installed anywhere there is a hardwire internet connection.

Does Sorenson provide public installation solutions?

Yes, we have installed videophones in many public settings. A Sorenson representative can help to develop a public installation solution that best fits your environment.


Networking

What kind of internet service is needed?

Any type of hardwire high-speed internet service (DSL, broadband cable, T1, etc.) will work with Sorenson ntouch VP® videophones. For best performance, Sorenson recommends your service speed be at least 512Kbps. The videophone will work at lower service speeds, but the quality of the video displayed will improve at higher speeds.

Can the videophone be connected using a wireless network?

Sorenson ntouch VP videophones require a hardwire internet connection. If you need a wireless connection, a wireless bridge can provide this capability.

Does the videophone work behind a firewall?

Yes, the Sorenson ntouch VP videophone is designed to operate behind firewalls. A Sorenson representative can help to develop a customized installation solution that works for your network firewall.

Do we have to open ports on our network?

The Sorenson ntouch VP videophone does not require inbound ports to be opened. However, some outbound ports may need to be opened depending on the restriction settings of your network.

Do you have a network configuration document?

Yes. After you complete and submit an application, a Sorenson representative will be happy to provide you with the technical documentation you need for network configuration.


Cost

How is VRS provided at no cost to consumers, businesses and agencies?

All VRS companies are compensated through the same Telecommunications Relay Service (TRS) Fund. Funds are made available by the Americans with Disabilities Act (ADA), a federal law that requires functional equivalency in telecommunications access. Sorenson is compensated for the number of minutes interpreted for VRS calls.

Are there any ongoing costs for a deaf employee or business that uses SVRS?

No, there are no ongoing costs. VRS calls are paid for by the U.S. government’s Telecommunications Relay Service (TRS) Fund. Sorenson provides the videophones and related software at no cost to you. You are responsible only for the cost of internet service required to place and receive VRS calls.