Customer Service

Temporary Sunday Hours

For questions about applying for ntouch®, porting, moving, updating your address, or other general questions, contact Customer Service.

For technical issues with placing or receiving videophone calls, contact Technical Support.

For compliments or complaints, contact VRS Quality Assurance.


Customer Service


To contact Sorenson Customer Service:

  • Videophone

    611 or 1-801-386-8500

    Monday - Friday

    7:00 a.m. - 8:00 p.m. MST

    Saturday

    8:00 a.m. - 4:30 p.m. MST

    Sunday

    Temporary hours - 3/22, 3/29, 4/5
    10:00 a.m. - 2:00 p.m. MST

  • Phone

    1-866-756-6729

    Monday - Friday

    8:00 a.m. - 4:30 p.m. MST

    Saturday and Sunday

    Closed