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Placing a Video Relay Call
How do I place a video relay call to a hearing individual if I am deaf or hard-of-hearing?
Depending on which video relay call option (or video relay solution) has been set up, you can place a call through the Sorenson VRS Call Center using one of the following methods:
- On a Sorenson videophone, you simply use the special remote control to select the "Dial VRS" button located on the main interface and then type in the number of the hearing individual you wish to reach.
- On a PC with Sorenson EnVision SL, you simply click on the "Dial VRS" button located on the main screen and then type in the number of the hearing individual you wish to reach.
- On a PC with Microsoft NetMeeting, you dial the Sorenson VRS IP address from the NetMeeting drop-down dialog box.
You should be prepared to provide the VRS operator with the relevant information (i.e. name and telephone number) of the hearing person you want to call. The video interpreter will contact the person you want to talk to and will then inform them that you want to begin a video relay call.
How do I place a video relay call to a deaf or hard-of-hearing individual if I am a hearing individual?
There are two ways to call a deaf or hard-of-hearing person through video relay:
- If the deaf or hard-of-hearing person has a DirectVP™ number, dial that number and the call will be automatically answered by the next available interpreter who will connect you to the deaf or hard-of-hearing person. There is no need for you to provide an additional videophone number or IP address.
- Using a standard telephone, simply call the toll free number 1-866-FAST-VRS or 1-866-327-8877. Have the contact information of the deaf or hard-of-hearing person (i.e. name and videophone number or IP address) ready. The call will be answered by the next available interpreter.
How do I place a video relay call to a deaf or hard-of-hearing individual if I am deaf or hard-of-hearing?
In that situation, you would contact the deaf person directly. There is no need to use a video relay interpreter.
Do I have to set-up a Sorenson VRS account at the www.sorensonvrs.com Web site?
No, not unless you would like to place VRS calls from the Web site with Sorenson EnVision SL. If you would like to use this option then create an account by simply hitting the "Place a VRS Call" link located towards the bottom of the home page. Once you create an account you can log in and place VRS calls from the Web site.
Why can’t I schedule video relay calls?
In order to be in compliance with FCC rulings, Sorenson VRS will no longer schedule video relay calls.
Can I place a 911 call using Sorenson VRS?
Because of current limitations, Sorenson VRS cannot automatically route emergency calls to the nearest Public Safety Answering Point (PSAP) at this time. Sorenson VRS urges you to use traditional TTY relay service for emergency calls to avoid a possible life-threatening delay. However, if a 911 call is placed and reaches the video relay interpreter, the interpreter will make every effort to complete the call and relay your information to the emergency call center. You will need to provide your name, address, city, state, and phone number. Dialing 911 from your phone or through text relay services will be faster than what Sorenson VRS can provide at this time.
Who can I call?
As long as you are deaf or hard-of-hearing and physically located within the United States, you can place a domestic or international Sorenson VRS call to anyone.
Can I make calls to 900 or 976 pay-per-call services through Sorenson VRS?
No, calls to 900 or 976 are not permitted through Sorenson VRS.
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