What is SVRS?
Sorenson Video Relay Service (SVRS) is a free 24-hour service for the deaf and hard-of-hearing community that enables anyone to conduct video relay calls with family, friends, or business associates. Calls are placed and received through a professional American Sign Language (ASL) interpreter via a high-speed Internet connection and VRS equipment (i.e., a Sorenson VP-200 videophone).
Who is SVRS for?
SVRS is for deaf and hard-of-hearing callers who use ASL to place phone calls to any hearing person. Additionally, SVRS is available for hearing users to contact deaf and hard-of-hearing persons. Click on the link below to learn more about that latest free SVRS features.
How does SVRS work?
Video relay calls are placed over a high speed Internet connection (i.e., DSL, cable, or T1 line) through an easy-to-use Sorenson videophone connected to a TV, or through a personal computer equipped with a Web camera and Sorenson EnVision SL software. The deaf user sees an ASL interpreter on their TV and signs to the interpreter, who then contacts the hearing user via a standard phone line and relays the conversation between the two parties. Hearing customers can also place video relay calls to any deaf or hard-of-hearing person by simply dialing their local 10-digit number or DirectVP number with a standard telephone. For users who still prefer to use their existing videophone number, hearing callers can dial the general toll free number 1-866-FAST-VRS (1-866-327-8877) and provide the interpreter with the deaf user's Sorenson videophone number.
Are SVRS calls kept confidential?
SVRS calls are never recorded and call content is kept confidential. All SVRS interpreters strictly adhere to the Sorenson Communications caller confidentially policy. SVRS interpreters are dedicated professionals who provide the highest quality VRS services in the industry. Click on the link below to learn more about SVRS interpreters and their qualifications.
How do I place an SVRS call?
Both deaf and hearing users can free place a video relay call through SVRS. To learn more about how you can place a free SVRS call, please click the link below and review the SVRS Call Options.
How much does a video relay call cost?
All SVRS calls are free. Also, Sorenson Communications provides a free videophone for deaf or hard-of-hearing persons who use ASL and have a high-speed Internet connection. For callers who prefer to use their existing PC and Web camera, Sorenson EnVision SL, the industry's best video relay software for the personal computer can be downloaded for free. Review the frequently asked questions to learn more.
How can I find out more about SVRS?
To find out more about SVRS, please click on the link below and fill out the online request for more information. Make sure to include your full contact information so that we can best assist you.
