Frequently Asked Questions
Below are general Frequently Asked Questions (FAQ) and answers. These FAQs have been organized into categories to make it easy for you to learn about Sorenson VRS (SVRS), the VP-200 videophone, and the many features that are accessible through SVRS. Select the tab below that represents the category you are interested in. Under each tab, questions are grouped into more specific topics. Click the question you are interested in to view the answer, or scroll down the page to review all of the questions and answers together in that category.
Get Connected
What is a default provider?
Why should I select Sorenson as my default provider?
Why do I need to choose a default provider?
If Sorenson is not my default provider, can I still use Sorenson VRS?
How do I make Sorenson my default provider?
What is a default provider?
The FCC requires that all VRS users select a default provider. A default provider is required to provide users with:
- A real number that is part of the North American Numbering Plan. Sorenson provides 2 types of real numbers -- local 10-digit numbers and Direct VP numbers.
- E911 service
When a user selects a VRS provider as his or her default provider, the default provider's network can connect with the user's videophone to deliver features. Sorenson's network cannot deliver features to the videophone of a user who has selected a different default provider. Sorenson Gold Services are provided to users through the network by connecting to the videophones they use. Sorenson will be able to deliver these features to all of the users who select Sorenson as their default provider.
Why should I select Sorenson as my default provider?
Sorenson is the leading VRS provider in the industry and we are committed to providing our customers with the most advanced products and services. We offer our customers two types of real numbers, experienced 911 call handling, the best interpreters in the industry, and our Gold Services-the best features any VRS provider has to offer. To learn more about these benefits, please visit www.sorensonvrs.com/connected.
Why do I need to choose a default provider?
The FCC issued an order in June of 2008 requiring all VRS users to select a default VRS provider. The VRS provider you select will be responsible for giving you a real number and providing you with Enhanced 911 (E911) service. Choosing Sorenson as your default provider makes it possible for Sorenson to continue to deliver the outstanding services and features you have come to expect.
If Sorenson is not my default provider, can I still use Sorenson VRS?
Yes. You can make outgoing calls and receiving incoming calls through any VRS provider.
How do I make Sorenson my default provider?
When Sorenson provides you with your real number, we will ask you to accept the Provider Agreement choosing Sorenson VRS as your default provider.
