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Sorenson Gold Services

By choosing SVRS as your default provider, you’ll have access to the best video relay services available today. We’re constantly adding new services and features to make your SVRS experience even better. All Sorenson Gold Services are free for you and automatically work with the Sorenson videophone that you use.

There are many ways to Get Connected to SVRS as your default provider:

  • If you don’t already have a videophone, you can apply for one here.
  • If you’ve selected another default provider for service, but want to use SVRS instead, you can switch by calling a Sorenson Customer Information Representative (CIR) at 801-386-8500.
  • If the VP-200 you use is operating in ported mode you can click the Get Connected button on the VP-200 you use.

The following services are available to everyone who Gets Connected to SVRS.

  • Sorenson Video Center

    Watch videos directly from the Sorenson videophone you use, including SignMail®, educational and technical support videos as well as entertainment videos from deaf filmmakers.

    Learn about the Sorenson Video Center

    Do you have an iPhone® or iPod® touch? Get the Sorenson Video Center for iPhone App to view your SignMails and videos on-the-go!

    Learn about the Sorenson Video Center for iPhone app

    Do you have BlackBerry® Bold, Bold 2 or Tour? Get the Sorenson Video Center for BlackBerry® App to view your SignMails and videos on-the-go!

    Learn about the Sorenson Video Center for BlackBerry® app

  • Real Numbers

    Sorenson provides you with a local 10-digit number. This number is yours and provides you with one-step dialing direct to you from both hearing and deaf contacts.

    Local 10-digit numbers include an area code that matches your physical address. All calls made to you using this number are free. Hearing callers who dial this number from a different area code may be charged long-distance fees. You can use your local 10-digit number:

    • As your phone number on your resume, job applications and other forms
    • When making an online purchase
    • As the number you share with deaf and hard of hearing people who call you from a non-Sorenson videophone
    Learn more about local 10-digit numbers

  • Call Waiting

    With Call Waiting, you can answer a second call on your VP-200 and place your current call on hold. You can switch between these two calls with just a click of a button on the remote.

    Learn more about the Call Waiting feature

  • Enhanced 911 Services

    You can use SVRS to make a 911 emergency call 24 hours a day, 365 days a year. When you place an emergency 911 call, your call will immediately be answered by the first available SVRS interpreter. The interpreter will locate the nearest emergency service center who can quickly be dispatched to your location.

    It is important to keep your contact information up-to-date for E911. During an emergency, if the person calling becomes unresponsive, help will be sent to the 911 location registered with Sorenson. If you move without updating the location information of the videophone you use, help could be mistakenly sent to your old address.

    It’s easy to keep your address up-to-date right through the VP-200 that you use. From the home screen, select the “Location” icon. You’ll be able to update your 911 location information. Use the remote to update the information if it is not correct.

    Each time the power is reconnected to the VP-200, you’ll be asked to verify this 911 location information. This way, we’re always ready to send help if you need it.

    To update your address information, click here.

    Learn more about SVRS E911 calls and how to make them

  • Outreach Programs

    To help you get the most from SVRS, we have trained professionals who can provide service, support and one-on-one training right in your home. We’ll help you discover the features and services that can help make life easier for you.

  • Free Technical Support

    If you experience any technical difficulty, our technical support team is ready to help you. You can reach us by videophone, on our website, by email, TTY or voice telephone to resolve your technical issues.

    Visit our technical support page to get help now

  • SignMail

    When you’re not available to take a videophone call, SignMail provides ASL video messages from SVRS callers. Using the SignMail feature, SVRS interpreters record video messages that you can watch on the Sorenson videophone. You’ll be notified through the VP-200 when you receive a SignMail. You can access SignMail on the VP-200 through the Sorenson Video Center.

Industry-leading Videophone Technology

Sorenson provides you with a Sorenson videophone plus the hardware you’ll need to connect the videophone to all of our services. Sorenson VRS trainers will install the videophone in your home or office, and then train you to use it. To be eligible to receive a Sorenson videophone, you must be deaf or hard-of-hearing, use sign language to communicate and have a high-speed internet connection.

Learn more

Videophone Moving Program

If you move to a different address or just want to move your videophone to another room, we can reinstall it for you. If you do move to a different house or office, call or email our SVRS VP Moving Team. We want to help you reconnect to SVRS as soon as possible.

Learn more about our moving program

Automatic feature updates

The Sorenson videophone automatically checks for software updates and will install all new features that are available for you. You’ll always have the most advanced features and services.