Sorenson Video Relay Service

Sorenson Communications® is the leading provider of Video Relay Service (VRS) for the Deaf. Sorenson Video Relay Service® (SVRS®) provides the highest-quality, professional interpreters and the broadest range of products to deliver an unmatched communication experience.

ntouch® videophones are the only videophones designed specifically for the Deaf. Sorenson provides extensive outreach, technical support and education programs, so users can communicate with anyone, anywhere, anytime.

Through a high-speed internet connection, Deaf individuals using a videophone, computer or mobile device, place SVRS calls to hearing people, who receive the calls on a standard phone. Calls are routed through an interpreting center, where an interpreter, fluent in ASL and spoken English or Spanish, appears on the device. The Deaf caller signs the message to the interpreter, and the interpreter relays the conversation between the two parties. As callers use their native language, communication is smooth and seamless. This 24/7 service is paid for by the government’s Telecommunications Relay Service (TRS) fund.


SVRS Call Flow

Sorenson also offers SVRS® Español, a 24/7 relay service that connects Deaf callers to hearing individuals who use spoken Spanish.

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