What is Sorenson Video Relay Service (SVRS)?

SVRS® empowers the deaf and hard-of-hearing community to communicate with both, deaf and hearing family, friends or business contacts using video relay service. This free, 24-hour service empowers you to place and receive calls with a professional American Sign Language (ASL) interpreter via a videophone and a high-speed internet connection. In addition, the services enable hearing callers to contact deaf or hard-of-hearing individuals as well.


How does SVRS work?

Video relay calls are placed over a high-speed internet connection through an easy-to-use Sorenson videophone connected to a TV monitor or through a personal computer with a web camera. The deaf user sees an ASL interpreter on the monitor and signs to the interpreter, who then calls the hearing user via a standard phone line and relays the conversation between them.


SVRS Call Flow


Local 10-digit numbers are used so that calling anyone is simple. Hearing callers use this service to place calls directly to any deaf or hard-of-hearing person by dialing a local 10-digit number.

To get started with video relay service (VRS), you’ll choose a video relay service company as your “default” provider. The default VRS provider will give you a local 10-digit number, provide you with enhanced 911 (E911) service and offer you special enhanced features. Sorenson is the leading provider of VRS and is ready to help you get connected.

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