What is Sorenson Video Relay Service (SVRS)?

SVRS® empowers the Deaf community to communicate with both deaf and hearing family, friends and business contacts using Video Relay Service (VRS). This 24-hour service, paid for by the government’s Telecommunications Relay Service (TRS) fund, empowers you to place and receive calls with a professional American Sign Language (ASL) interpreter via a videophone or other compatible device and a high-speed internet connection.


How does SVRS work?

Through a high-speed internet connection, deaf individuals using a videophone, a PC, a Mac®, a tablet or a mobile device place SVRS calls that are routed to an SVRS interpreting center. The caller is connected to an interpreter, fluent in ASL and English, who appears on the device. The deaf caller signs to the interpreter, who then calls the hearing user via a standard phone line and relays the conversation between the two parties.


SVRS Call Flow


Local 10-digit numbers make calling anyone simple. Hearing callers use this service to place calls directly to any deaf person by dialing a local 10-digit number.

To get started with VRS, you’ll choose a VRS company as your “default” provider. The default VRS provider will assign you a local 10-digit number, provide you with enhanced 911 (E911) service and offer you special features. Sorenson is the leading provider of VRS and is ready to help you get connected.

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