Sorenson VRS®

Frequently Asked Questions

Sorenson Videophones

Hot Topics

What is a DirectVP number?
How do I get a DirectVP number?

Common Technical Issues

I cannot make outgoing calls with my videophone.
I cannot receive any incoming calls.
I have missed calls but they do not appear in the Missed Call list.
My Contacts or Call History buttons do not work.
I have a poor-quality video image on my videophone.
I have a black screen when I make a call.
I am having a problem with my VP-200 remote control.

Network Configuration Issues

My videophone cannot connect to the Internet.
My videophone does not work with my new modem/router/switch.

Questions about Using Features

How do I use Call Waiting?
How do I assign LightRing patterns to my contacts?
How do I set up my SignMail account?
How do I view SignMail messages?
How do I set up the Voice Carry Over feature?
How do I add SVRS Contacts to my videophone?

Sorenson VRS

Questions about Using Features

How do I make a 911 emergency call?
How do I make an SVRS call to a Spanish (Español) speaking person?
General SVRS Usage Tips.
Who can I call using Sorenson VRS?

Sorenson EnVision SL

Common technical Issues

What are the system requirements for using EnVision SL?
I see a message saying EnVision SL could not register with the directory service.
I see a message saying that EnVision SL cannot be updated.

SIPRelay

Click on this link to go to the SIPRelay site.