I have received a Missed Call notice but have not received any calls.
There are three possible reasons why the videophone may display a Missed Call notice although it has not received an incoming call. The mostly cause is that Sorenson Communications has sent a signal to the videophone to make it display a Missed Call notice to alert you to some important information. In this case, the Missed Call notice does not mean there is a problem with the videophone.There are two technical reasons for this situation that do indicate a problem. The causes and the solutions are given below:
| Possible Cause: | The videophone's Public IP Settings are not set correctly. |
| Solution: | The "Auto Detect Public IP" option should be turned on. If you do not know how to turn on this option or it turning it on does not help, please contact Technical Support. |
| Possible Cause: | A software or hardware firewall is blocking network traffic to the videophone. |
| Solution: | Please contact Technical Support if you think you might have a firewall issue. |
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