My Contacts or Call History buttons do not work.
Sometimes our customers have reported that their Contacts list or Call History buttons have "disappeared" or "grayed out" which means that they do not work (cannot be selected). Both of these problems can be caused by a temporary connection issue between the videophone and the servers.
To try to fix these problems yourself, unplug the videophone's power cord. Wait for at least five seconds, and then plug it back in again. After another minute or two, check to see if you can use the Contacts or Call History buttons. If you still can't use these buttons, contact Sorenson Technical Support.
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