I cannot receive any incoming calls.
If you can make outgoing calls, then it is likely that your SVRS equipment and your Internet connection are both working correctly.If your problem is not being able to receive incoming calls, check to be sure that the "No Calls" button on the videophone's remote control (located near the bottom in the Privacy area) was not pressed by accident.
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| No Calls Button | No Calls Icon |
When the "No Calls" button is pressed on the remote control, the videophone will automatically reject all incoming calls. An icon on the screen will appear when the "No Calls" option is turned on. Remember, only when the icon does not appear on the screen will you be able to receive incoming calls.
To test the videophone, dial this number using the "VP" method: 801-287-9400. If everything is working correctly, you will receive an automated incoming test call in return.
If you continue to experience incoming call problems, contact Sorenson Technical Support.
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