Sorenson VRS®

I cannot make outgoing calls with my videophone.

If you can see the usual display from the videophone on your TV screen but you cannot make calls, you may need to reset all of your SVRS equipment and check the wiring connections. Your SVRS equipment consists of the videophone, the router, and your modem.

Follow these steps to reset your SVRS equipment:

1. Check the wiring between all your SVRS devices to make sure nothing has come unplugged by accident.
   
   
2. Unplug the power cords from all your SVRS devices.
   
   
3. Wait for about a minute.
   
   
4. First, plug the power cord back into the modem.
   
   
5. Wait for all the modem's lights to show "ready" or green. Your Internet connection must be up and running in order for your videophone to work.
   
   
6. Next, plug the power cord back into the router. The router will "see" the Internet connection and come back online.
   
   
7. Then, plug the power cord back into the videophone. The videophone will start. Look for its display on your TV screen.
   
   
8. Once the usual display from the videophone appears on your TV screen, try making a test call. Dial this number using the "VP" method: 801-287-9400. If everything is working correctly, you will receive an automated incoming test call in return.
   
   

If after resetting all your SVRS equipment you still cannot make or receive calls, contact Sorenson Technical Support.

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