October Newsletter

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Sorenson Technical Support

You can receive help by using any of these ways to contact Sorenson Technical Support.

Hours:
M-F 8:00 a.m. - 10:00 p.m. MST
Weekends 8:00 a.m. - 4:30 p.m. MST

Web: sorenson.com/support

E-mail: support@sorenson.com

Videophone: 1-801-287-9403

Phone: 1-866-496-6111

TTY: 1-866-877-9826
M-F 8:00 a.m. to 5:00 p.m. MST

SIPRelay

When you don't have access to your Sorenson videophone and you need to communicate on the go, use Sorenson IP Relay (SIPRelay)! Using a personal computer or a mobile device, you can contact anyone, anywhere with SIPRelay.

SIPRelay is a free service that enables deaf and hard-of-hearing individuals to place text-based relay calls from their personal computer (PC) and/or mobile device to any standard telephone user in the U.S. and its territories. A Sorenson Communications Assistant (CA) contacts the standard telephone user and voices the text messages in real-time from the SIPRelay user. All you need to use SIPRelay is an Internet connection and a PC or mobile device enabled with AOL® Instant Messenger (AIM®).

SIPRelay works with any Internet connection when using a PC and is quick and easy to use. Simply send an instant message to "SIPRelay" using AOL Instant Messenger (AIM) or go to www.siprelay.com to place a call.


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Connecting YouOctober 2011

  • Company Message

  • Introducing ntouch VP - the Newest Videophone from Sorenson Communications

    Sorenson Communications is pleased to announce the launch of ntouch® VP, the next generation of videophone now available from Sorenson Communications. Watch the video to learn more about ntouch VP and when it will be available in your area. Check back often for product updates at www.svrs.com/ntouch.

  • Sorenson Presents ntouch VP on East and West Coasts

    Click on the photos below to see the response of Gallaudet and California School for the Deaf - Freemont students, staff and faculty to the ntouch VP launch events during October.

           

       

  • Sorenson ntouch Suite: A New Generation of Deaf Communication Products

    During 2011, Sorenson Communications introduced the ntouch® suite of products. The four new products provide communication mobility, privacy, functional equivalency and empower Sorenson customers to stay in touch with the people in their lives. The four products are:

    • ntouch® Mobile - Sorenson's mobile Video Relay Service (VRS) solution
    • ntouch® PC - software that turns your laptop or desktop into a VP
    • ntouch® VP - all the benefits of the VP-200® with even greater capabilities
    • ntouch® PC 2.0 - the updated ntouch PC that offers more privacy and ease-of-use features

    Sorenson's ntouch Mobile app now supports eleven Android® and iOS® mobile devices, including:

    • Samsung® Epic™ 4G with a Sprint® data plan
    • Samsung Galaxy S™4G with a T-Mobile® data plan
    • Samsung Sidekick®4G with a T-Mobile data plan.
    • HTC® EVO™ 4G with a data plan through Sprint
    • HTC myTouch® 4G with a data plan through T-Mobile
    • HTC Thunderbolt™ with a data plan through Verizon
    • Samsung Nexus S™ from Google® with a data plan through T-Mobile
    • Samsung Nexus S 4G from Google with a data plan through Sprint
    • iPhone® 4 with a data plan through AT&T®, Sprint or Verizon®
    • iPhone 4S with a data plan through AT&T, Sprint or Verizon
    • iPod touch® 4th generation using WiFi®

    ntouch offers the highest-quality deaf communication products in the industry, including exceptional video clarity and deaf-friendly user interfaces. ntouch also provides state-of-the-art features, such as Block List, Deaf SignMail®, one-touch dialing, a redesigned Contacts list and Quick Connect, which makes it possible to dial and receive calls without a remote. In addition, a GPS-based Share Location makes it possible for the caller to show his or her current location on the call recipient's screen. The Sorenson Directory provides local listings of businesses and one-touch dialing. These combined features provide you with an enhanced VRS calling experience. For more information about obtaining these products, visit www.svrs.com/ntouch or call a Sorenson Information Representative at 1-801-386-8500 or CIR.SVRS.TV.

  • Around Town

    Sorenson Communications will be attending the following events through November 2011:

  • ntouch VP

    Note to Sorenson Customers

    If you already have a Sorenson VP-200 videophone, you do not need to apply for ntouch VP.

    Sorenson customers will receive ntouch VP when their area is selected for installation.

    When you select Sorenson as your default provider of VRS or IP Relay, Sorenson will help you choose a 10-digit telephone number for use with that service. To select Sorenson as your default provider, call 800-659-4810. Your new number will be portable to another provider. To properly route 911 calls to local emergency service providers, Sorenson must have your correct street address. You can update your address on your Sorenson videophone or by calling 800-659-4810 or visiting www.sorensonvrs.com/moving. Sorenson will confirm receipt of this address information. For more information about 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS or IP Relay services to place a 911 call, please visit Sorenson’s website at: www.sorenson.com/disclaimer.

  • Apple® and ntouch® trademarks used herein are property of their respective owners.