How to use ntouch VP

  • ntouch VP QuickHelp Topics

    • Making and Receiving Calls

    • You can use ntouch VP to receive calls from and make outgoing calls to hearing people through Sorenson VRS. You can also call deaf videophone users directly (a point-to-point call). When you dial a hearing person's telephone number, your call automatically goes through Sorenson VRS.

       

       

    • Light Guidelines

    • We want every call you make with with ntouch VP to be a great one. The guidelines below describe how to adjust the lighting in the room to help get the best quality video image.

       

    • Sending Deaf SignMails

    • ntouch VP has an exciting new feature named Deaf SignMail that you can use to record and send SignMail videos to other Sorenson videophone users who do not answer your calls.

      When ntouch VP receives a call, the Deaf SignMail greeting will start playing if you do not answer after 8 rings. You can change this setting to a lower or higher number at the Incoming Call Settings screen.

       

    • Navigating the User Interface

    • ntouch VP's user interface (UI) is easy to understand and to use. You can go to any of six main screens by selecting one of the six buttons at the left side of most screens. The best way to learn the user interface is to see it in action. The steps below show you how to move around ntouch VP's UI and how to access the six main screens.

      You use the Arrow and Enter keys on the remote control to move around the screen and to select items.

       

       

    • Using the Phonebook

    • ntouch VP's Phonebook can store up to 500 contact records. You can directly add new contact records to the Phonebook or you can use the Call History screen to add new contacts.

      After you add a new contact to the Phonebook, you can call that person by opening the Phonebook and looking up the contact. The Phonebook is organized alphabetically to make it easy for you to find the contacts you want to call. You can use the Phonebook's Searchable Contacts feature to quickly move through the alphabetical list of contacts.

      You can "clean up" the Phonebook by deleting any contacts you no longer need. Keep in mind that any records you delete are gone forever. You cannot restore a contact after it has been deleted.

       

       

       

       

    • Making VCO Calls

    • ntouch VP supports the popular Voice Carry Over (VCO) calling feature. To use VCO for all your calls, you must first turn on this feature. Once turned on, all SVRS calls you make will be VCO calls.

      If you want do not want to use VCO for any call, just tell the interpreter that you do not want to make a VCO call. The interpreter will then place a regular SVRS call for you.

       

       

    • Watching Videos

    • You can use ntouch VP's Video Center feature to view SignMails and other types of videos you receive from Sorenson or other Sorenson videophone users. The Video Center shows all vidoes in a single list on the screen.

      After you select a video from the list, you can use menu options to view the video, call the sender if the video is SignMail, add a new contact for the sender, delete the video, or block any new calls and videos from the sender.

       

       

    • Contacting Sorenson for Help

    • You can use ntouch VP to call Sorenson if you need help using the videophone. You can choose to call either the Sorenson Customer Information (CIR) department or Technical Support department. The Help button on the Home screen displays these two options.

      You can also press the Help key on the remote control to display ntouch VP's Help screen.