Deaf or hard-of-hearing people who use ASL to communicate can receive ntouch PC and use the SVRS service for free. Potential users must complete an application form and be approved for the service. The application can be accessed at www.svrs.com/apply/ntouchpc_apply_form
Yes. The ntouch PC application and SVRS are free to all qualified deaf and hard-of-hearing people. You must, however, have a high-speed internet connection and own a personal computer running Windows with a built-in or external web cam.
No. Users must provide their own high-speed internet connections (at least 512Kbps), laptop or desktop computers, and web cams.
Yes. You will be assigned a new local 10-digit number.
Sorenson must verify that all potential ntouch PC customers are deaf and use ASL to communicate. A trainer will perform this verification while installing the ntouch PC software. Also, the trainer will show you how to use the ntouch PC features and be able to answer your questions.
Any hearing person can call an ntouch PC user. However, your hearing friends and family are not qualified to have the ntouch PC application installed on their computers. ntouch PC and the SVRS service are intended for use by deaf and hard-of-hearing people only who use ASL to communicate.
You can use any personal computer running Windows with a built-in or external web cam. You'll also need a high-speed Iinternet connection (at least 512Kbps).
Any type of high-speed internet connection (DSL, Broadband Cable, Wireless Broadband, T1, etc.) will work with ntouch PC. Sorenson recommends that your connection speed is at least 512Kbps for best performance. Your ntouch PC will work at lower speeds, but the quality of the video displayed may not be optimal.
Windows XP (with Service Pack 3 or higher), Windows Vista (with Service Pack 2 or higher) or Windows 7. For the best video quality, Sorenson recommends using either Windows Vista or Windows 7. ntouch PC may support other Operating Systems in the future.
Note: ntouch PC supports both the 32-bit and 64-bit versions of Windows 7 and Windows Vista, but only supports the 32-bit version of Windows XP.
Although many computer systems will run ntouch PC, we recommend that computers have at least the following:
Yes. Both built-in and external web cams are supported by ntouch PC. ntouch PC will work with most web cams, but for optimal compatibility and video quality, Sorenson recommends using one of the following web cams:
Note: For best performance when using an external USB web cam, install the software and device driver provided by the web cam manufacturer. Please read and follow the installation instructions provided by the manufacturer. Avoid simply plugging the web cam into the USB port of your computer and using the default Windows video device driver.
Yes. ntouch PC will work with most home and business networks, and with most firewalls, without any changes to existing network security or NAT (Network Address Traversal) settings.
Yes. Your computer, however, must have enough RAM and processing power to support multiple applications running at one time.
Note: If the video displayed during an ntouch PC call slows down or does not display properly, Sorenson recommends that you close other open applications to make more computer resources available to ntouch PC.
Sorenson is here to help! Just call Sorenson Customer Information or Technical Support for assistance.
ntouch PC supports both traditional H.263 and high quality H.264 video standards.
Yes, ntouch PC provides full access to the Sorenson Video Center. You can view all SignMail or other videos sent to your unique 10-digit ntouch PC number. ntouch PC also offers an exciting new feature named "Deaf SignMail."
Yes. This new feature is named "Deaf SignMail." You can receive Deaf SignMail videos from other ntouch PC and ntouch VP users. You will also be able to record and send Deaf SignMail videos to all other Sorenson users.
No. The Deaf SignMail feature includes a standard greeting video that asks callers to leave you a short video message.
No. ntouch PC does not currently support Call Waiting. Call Waiting may be included in a future version of ntouch PC.
No.
Yes. You can place and receive calls directly to and from other deaf users who have a VP-200, ntouch PC, ntouch Mobile, and all other compatible videophone devices. The device must also have been provisioned with the NeuStar database (provisioning is handled by the default VRS provider for that number).
No.
Yes. You can place VCO calls in the ntouch PC application. You can also specify that ntouch PC use VCO automatically for specific contacts. You will need a phone available for the voice portion of the call. For more information about the VCO feature, refer to the ntouch PC User Guide.
No. You will be assigned a unique number for your ntouch PC.
No. Your ntouch PC software is completely separate from the VP-200. You should consider each device as an individual videophone.
Yes. You can import VP-200 contacts and ntouch VP contacts into ntouch PC. You will need to know the phone number, the MAC address and the password of the videophone from which you are importing contacts.
Yes. You can mark a contact as requiring a Spanish-speaking interpreter and then all calls to or from that contact will automatically be routed through a Spanish-speaking interpreter. When you create or edit a contact in the Phonebook, select the Request a Spanish Interpreter checkbox on the Contact Details pane. For more information, refer to the ntouch PC User Guide.
To make Spanish VRS available for all outgoing calls, follow these steps:
Step 1
Select the Settings button on the Navigation bar.
Step 2
The Settings dialog will then appear.
Step 3
Select the Enable Spanish VRS Dialing From Dialpad checkbox.
Step 4
Select the Save button.
Step 5
Select the English/Spanish button in the New Call pane when making calls.
When the English/Spanish button displays "English," outgoing calls will be routed to an English-speaking interpreter. When the button displays "Spanish," calls will be routed to a Spanish-speaking interpreter.
ntouch PC allows you to store up to three phone numbers per contact. You can store a Home number, a Mobile number, and/or a Work number for each contact in the Phonebook.
Yes. You can type any part of a person's name or phone number in the Enter Name or Number field on the Home Screen to quickly find a contact. ntouch PC will then display a list of matching contact(s).
Just add a phone number from the Call History list to the Block List to have ntouch PC ignore all incoming calls from that phone number. You can also add specific contacts from the Phonebook to the Block list so that calls from those contacts are ignored.
Yes. You can use ntouch PC to make an emergency 911 call 24 hours a day, 365 days a year. When you place an e911 call, your call will immediately be answered by the first available SVRS interpreter. The interpreter will locate the nearest Emergency Services center that can quickly be dispatched to your location.
Note: It is important to keep your address information up to date for 911 service. During an emergency, if the person calling becomes unresponsive, help will be sent to the e911 address that you registered with Sorenson. If you move without updating your location information, help could be mistakenly sent to your old address.
There is no automatic detection of your location. Whenever you dial 911 using ntouch PC, the Sorenson Interpreter will always ask you to verify your location. If you are calling from the provisioned address you entered into the ntouch PC application, your e911 call will immediately be routed to your local Emergency Services center (PSAP). If you are not at your provisioned address, you will be asked to give your present address/location. After doing so, your e911 call will be routed to your local Emergency Services center.
Calling 911 on ntouch PC is easy. Follow these steps:
Step 1
Enter 911 into the number field. You can also use the 911 contact at the top of your Contacts list.
Step 2
Click the Call button.
Step 3
You will then be connected to the first available Sorenson VRS interpreter.
Step 4
The interpreter will ask you for your name and the full address of where the emergency is located. Stay calm and try to sign your responses as clearly as possible.
Step 5
The interpreter will give your information to emergency services. The police department, ambulance service, or fire department will respond to your location.
Yes. You can call 911 without first logging in to the ntouch PC application. Just click the “Call 911” button on the Sign-In screen.
