If you are deaf or hard-of-hearing and use ASL to communicate, you can receive ntouch Mobile for Android™ at no charge for the application or the SVRS service. Your first step is to fill out an application at www.svrs.com/apply prior to being approved for the service. Users will need to provide their own compatible device.
No. Just like with all VRS products, a hearing person can call you from any regular telephone. You'll be able to talk with hearing callers using ntouch Mobile for Android™. A hearing person cannot use ntouch Mobile for Android™ to make video calls because the FCC's rules and regulations prohibit it.
No. Sorenson does not provide free or discounted equipment or carrier plans to use with ntouch Mobile for Android™. Contact your wireless carrier to see if there are any discounts or special plans available for deaf customers.
To check currently supported devices please click here. We may continue to add support for other devices in the future, please continue to check the website for future updates.
You will need to have a supported ntouch Mobile for Android™ device with a data plan from a wireless carrier. You will need to download the Sorenson ntouch Mobile for Android™ app and request a Sorenson ntouch Mobile for Android™ account. You must also select Sorenson as your default VRS provider. To view supported ntouch Mobile for Android™ devices please click here.
If you do not see your Android device on these lists, you may still be able to download the ntouch Mobile for Android app, but the app is not guaranteed to work with your Android device. To request an ntouch Mobile account click here. If the app does not work with your device, let us know by emailing vrscomments@sorenson.com with your device name, model, and the issue you are experiencing. Please do not call Tech Support; they are unable to troubleshoot an unsupported device.
You can download the app from the Android™ Marketplace. You MUST request an ntouch Mobile for Android™ account before you can log into the app.
Visit www.svrs.com/ntouchmobile_apply_form to apply for a Sorenson ntouch Mobile for Android™ account. After your request is accepted, you will be given a unique 10-digit local number and password for use with your ntouch Mobile for Android™ account.
To check currently supported devices please click here. We may continue to add support for other devices in the future, please continue to check the website for future updates.
Both 3G and 4G networks are supported by ntouch Mobile for Android™. Although ntouch Mobile for Android™ should work with most Wi-Fi networks, full support is dependent on the network's firewall and security settings. In some cases, you will not be able to receive incoming calls when connected to a Wi-Fi network. If you have problems on a Wi-Fi network, try using the 3G or 4G networks. Please contact Technical Support for more information.
Yes, your mobile phone must have a data plan from Sprint to use ntouch Mobile for Android™. A voice plan is not needed unless you'd like to place VCO calls.
The ntouch Mobile for Android™ app and SVRS service are free. However, your wireless carrier will charge you a basic rate per month for data plan access and will charge extra fees for any usage that goes over the limits of the data plan in that month. Sprint places a limit on how much data can be transferred over their various networks (3G or 4G) in a monthly billing cycle. You can contact Sprint to find out the exact costs for your expected amount of data usage.
Videophone calls use about 3 to 4MB of data per minute. You will need to keep track of your usage and of the limits set by the data plan provided by Sprint. If you regularly use the 3G service, you should check your data usage often to avoid charges for going over your limit.
Note: This example may help you understand using ntouch Mobile for Android™ with the current data plans available from Sprint. The current data limits are 5GB of data transfer over 3G and “unlimited” data transfer over 4G service. If you were to use 1GB a month over 3G for all types of data except videophone calls (e.g., email, Internet browsing, downloading of files), you would have enough data available for about 1,000 minutes of videophone calls for that month. If you were to use more than 1GB for data, then the number of minutes that would be available for videophone calls over 3G would be reduced.
Only one ntouch Mobile for Android™ account is allowed per phone and the account cannot be shared with another phone.
The number assigned to your Android™ phone was provided by your wireless carrier and is used for voice calls and text messaging services. The ntouch Mobile for Android™ number is used for all videophone calls including point-to-point and SVRS. Your new ntouch Mobile for Android™ number is assigned to you, not your phone. If you need to transfer phones in the future, you will need to update your account.
A unique phone number must be used for videophone service according to FCC regulations.
Your ntouch Mobile for Android™ number assigned by Sorenson is to be used for videophone calls.
You should use the EVO Android™ phone number assigned by your wireless carrier for text messaging.
Yes, if your mobile carrier plan supports it you can make voice calls, but you must first change how ntouch Mobile for Android™ manages calls. To do so, open the ntouch app, press the Menu button, and then select Settings. Uncheck the "Making calls" checkbox to allow the phone to be used to make voice calls. You will not be able to place video calls when the "Making calls" checkbox is unchecked. When the option is enabled (the default), the ntouch app is used make all calls.
No, as long as you are logged in to ntouch Mobile for Android™, the phone will not place any voice calls.
No. You be assigned a unique number for your ntouch Mobile for Android™ account.
No. Your ntouch Mobile for Android™ service is completely separate from the VP-200 service. You should consider each device as an individual videophone.
Some Wi-Fi networks have secure firewalls that block access to some applications and devices. Please check with the network administrator and try again.
Battery life changes with each device depending on apps installed, settings set for other applications, etc. Sorenson estimates that with no other apps running ntouch Mobile for Android™ can place calls for 1-1.5 hours on 3G, for 1.5 Hours on 4G, and for 2 hours on Wi-Fi.
Please contact your wireless carrier for technical support on the device.
Please contact your wireless carrier for technical support on the device.
Although ntouch Mobile for Android™ should work with most Wi-Fi networks, full support is dependent on the network's firewall and security settings.In some cases, you will not be able to receive incoming calls when connected to a Wi-Fi network. If you have problems on a Wi-Fi network, try using the 3G or 4G networks. Please contact Technical Support for more information.
Click here to download the Sorenson ntouch Mobile for Android™ User Guide. Detailed instructions are included in this comprehensive guide.
Yes. The ntouch Mobile for Android™ app provides full access to the Sorenson Video Center feature. You can view all of the SignMail videos or other videos sent to your unique 10-digit ntouch Mobile for Android™ number.
No.
Yes.
Yes. If you are using 4G or Wi-Fi service, you can make a VCO call using just your mobile phone (i.e., you only need one phone). If you are using 3G service, you will need to have another phone available to you besides your ntouch Mobile for Android™ phone (i.e., you need to have two phones). If you are using a GSM network device (AT&T or T-Mobile) you will be able to place a VCO call over 3G using the same phone.
No.
No.
Yes, you will be able to call any VP-200 and/or any videophone device that supports industry video standards (H.323 and H.264). The device must also have been provisioned with the NeuStar database (provisioning is handled by the default VRS provider for a given phone number).
No.
No.
Yes, when you are multi-tasking the current call will be put on hold.
No, Sorenson does not condone using ntouch Mobile for Android while you are driving.
Yes. Both screen orientations are supported. Just rotate the phone and the image will adjust itself.
ntouch Mobile for Android™ supports both traditional H.263 and high quality H.264 video standards.
Click here to download the Sorenson ntouch Mobile for Android™ User Guide. Detailed instructions are included in this comprehensive guide.
Yes. You can use ntouch Mobile for Android™ to make an emergency 911 call 24 hours a day, 365 days a year. When you place a 911 call, your call will immediately be answered by the first available SVRS interpreter. The interpreter will locate the nearest Emergency Services center that can quickly be dispatched to your location.
Note: It is important to keep your address information up to date for 911 service. During an emergency, if the person calling becomes unresponsive, help will be sent to the 911 address that you registered with Sorenson. If you move without updating your location information, help could be mistakenly sent to your old address.
Open the EVO Android™ phone’s application list and then select the SVRS 911 icon.
You should set your 911 location to the location where you will be using the phone and the ntouch application the most (i.e., the "default" location). You will need to be able to provide your location to the interpreter when you make the emergency call if you are not at your default location. When you call E911 using ntouch Mobile for Android, the GPS features of the cell phone will not be used.
Open the ntouch app, press the Menu button, and then select Settings. Select the option to update your address.
After you install the ntouch Mobile for Android™ app on your EVO Android™ phone and register your account, the phone’s contact list will be fully integrated with ntouch Mobile for Android™. You will have only one contacts list on the phone, not two.
Use the People app to add a contact to your EVO Android™ phone. You will be asked if you want to use the ntouch Mobile for Android™ app or Android™’s People app to add the contact. Select ntouch Mobile for Android™ so you can use exclusive features like MyRumble patterns.
500.
Yes. You can import contacts from other Sorenson videophones into ntouch Mobile for Android™. You will need to know the phone number of the other videophone, the MAC address of the other videophone, and your password for the other videophone. To import contacts, open the ntouch Mobile for Android™ app, press the Menu button, and then select Settings. Select the option to import contacts.
Yes, but because the photo is only linked and stored on the device, if you transfer to a new device, you will lose the associated photos.
Yes. You can do this by adding a new contact or by editing a contact.
Yes. When you transfer your ntouch Mobile for Android™ account to a different mobile device supported by ntouch Mobile for Android™, it will automatically transfer all your contacts upon login.
A slow data connection can cause problems with the quality of the video image. Try finding an area will better reception.
Watch the video here to learn ways that you can get the best quality video on your ntouch Mobile calls.
No. You can download the ntouch Mobile for Android™ app from the Android™ Market, install the app, and then log in again. If you had assigned photos to any of your contacts, you will have to re-add the photos manually.
No. If you change networks during a call, the phone will disconnect the call. This is a feature of the EVO Android™ phone, not a decision made by Sorenson.
The performance of the phone depends on whether you are running too many apps at the same time, such as the Internet, games, Google Talk, etc. Close apps that you are not using to improve the performance of your phone.
Sorenson is here to help! Just call Sorenson Customer Information or Technical Support for assistance.
Yes. You can set your default vibration to “No Vibration” in settings.
We can help you with any problems you might have with the ntouch Mobile for Android™ app itself or your ntouch Mobile for Android™ account.
You will have to contact your wireless carrier for help if you have problems with your mobile phone itself (lost/stolen/damaged device), billing issues, network connection problems, etc.
If you added your contacts using the ntouch Mobile for Android™ in the People app, your contacts will transfer once you have downloaded the app and logged in on your new phone. You will need to log in with the same account you used on your previous phone. If you had assigned photos to any of your contacts, you will have to re-add the photos manually.
Yes. Information can be obtained from the app if your device is stolen. To prevent this problem, immediately contact Sorenson CIR or Technical Support and ask to have your ntouch Mobile for Android™ account password changed. After the password is changed, the app will log out and cannot be used or accessed on the device.