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Sorenson Technical Support

You can receive help by using any of these ways to contact Sorenson Technical Support.

Hours:
M-F 8:00 a.m. - 10:00 p.m. MST
Weekends 8:00 a.m. - 4:30 p.m. MST

Web: sorenson.com/support

E-mail: support@sorenson.com

Videophone: 1-801-287-9403

Phone: 1-866-496-6111

TTY: 1-866-877-9826
M-F 8:00 a.m. to 5:00 p.m. MST

Apply for a Free VP-200®

SIPRelay

When you don't have access to your Sorenson videophone and you need to communicate on the go, use Sorenson IP Relay (SIPRelay)! Using a personal computer or a mobile device, you can contact anyone, anywhere with SIPRelay.

SIPRelay is a free service that enables deaf and hard-of-hearing individuals to place text-based relay calls from their personal computer (PC) and/or mobile device to any standard telephone user in the U.S. and its territories. A Sorenson Communications Assistant (CA) contacts the standard telephone user and voices the text messages in real-time from the SIPRelay user. All you need to use SIPRelay is an Internet connection and a PC or mobile device enabled with AOL® Instant Messenger (AIM®).

SIPRelay works with any Internet connection when using a PC and is quick and easy to use. Simply send an instant message to "SIPRelay" using AOL Instant Messenger (AIM) or go to www.siprelay.com to place a call.


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Connecting YouHoliday 2010

  • Company Message

  • SVRS Helps Reunite Long-Lost Siblings

    View this heartwarming video to see how deaf family members, who were separated during childhood, were able to find each other again using SVRS. You won't want to miss this amazing story!

    Happy Birthday Thomas Gallaudet

  • Young Artists Contest Winners Announced!

    As part of its Deaf Awareness Month celebration, Sorenson Communications sponsored a Young Artists Contest for deaf and hard-of-hearing children. The first-place winning artists won an iPod® touch, and second-place winners took home a CoolPix L22 camera. Watch the video to see the children describe their winning entries.

  • Sorenson Video Center App Now Available for BlackBerry

    SVRS users can stay informed by viewing information on the Sorenson Video Center on the VP-200. The Storytime videos, presented through the Video Center, provide enchanting entertainment for children and families. Now, you can take the Sorenson Video Center with you on your BlackBerry® pager! Sorenson Video Center for BlackBerry® is available for Bold™, Bold 2™ and Tour™ in the BlackBerry® App World. The app can be downloaded at no cost at http://appworld.blackberry.com/webstore/content/20160.

    Smart Dial

  • VP 200

    Want SVRS Equipment?

    Do you need SVRS equipment (videophone) for your home or office? Do you have deaf family members or friends who still need to get SVRS equipment?

    Apply for FREE SVRS equipment today!

    When you select Sorenson as your default provider of VRS or IP Relay, Sorenson will help you choose a 10-digit telephone number for use with that service. To select Sorenson as your default provider, call 800-659-4810. Your new number will be portable to another provider. To properly route 911 calls to local emergency service providers, Sorenson must have your correct street address. You can update your address on your Sorenson videophone or by calling 800-659-4810 or visiting www.sorensonvrs.com/moving. Sorenson will confirm receipt of this address information. For more information about 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS or IP Relay services to place a 911 call, please visit Sorenson’s website at: www.sorenson.com/disclaimer.