Information on Placing a 911 Call

Because of current limitations, Sorenson VRS cannot automatically route emergency calls to the nearest Public Safety Answering Point (PSAP) at this time. Sorenson VRS urges you to use traditional TTY relay service for emergency calls to avoid a possible life-threatening delay. However, if a 911 call is placed and reaches the video relay interpreter, the interpreter will make every effort to complete the call and relay your information to the emergency call center. You will need to provide your name, address, city, state, and local phone number (not 911) for the emergency services that you wish to call. Dialing 911 from your phone or through TTY services is safer and faster than what Sorenson VRS can provide at this time.