Jobs
Sorenson Communications is the leading provider of world-class communication offerings for the deaf and hard-of-hearing community. We are looking for dedicated professionals who are committed to making a difference. Full and part-time positions are available. Review the career opportunities below and then apply to join the Sorenson Team today!
Step 1: Review the job descriptions
Step 2: Mail or e-mail a cover letter and resume to Sorenson Communications
Sorenson Communications
4192 South Riverboat Road, Ste 100
Salt Lake City, Utah 84123
jobs@sorenson.com
Please make sure to indicate the position name in the subject line of the e-mail or in a cover letter.
Sorenson Communications is an equal employment opportunity employer.
Position: Sorenson VRS Interpreter, US
Sorenson Video Relay Service (VRS) is seeking professional interpreters to work at the Sorenson VRS Interpreting Centers located around the nation. Sorenson VRS interpreters are responsible for providing excellent Sign-to-Voice and Voice-to-Sign interpreting services. Full, and part-time positions are available.Locations:
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Additional Sorenson VRS Interpreting Centers are opening monthly in various regional locations
around the nation.
Qualifications:
- Ability to effectively communicate in American Sign Language (ASL)
- Preferred 3+ years working experience as a certified sign language interpreter in a variety of settings
- NAD level IV/V; or an RID CI, CT, CI/CT, CSC; or NIC, NIC Advanced, NIC Master; or
- Hold a state interpreter certificate at the Intermediate or Master Certificate skill levels or
- Have the professional interpreting experience to become a Sorenson VRS interpreter (this is determined by management)
- Excellent voicing skills and a good understanding of deaf culture
- Experience with video interpreting preferred
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Position: Sorenson VRS Interpreter Manager/Trainer, US
Locations:- Denver, Colorado
- Atlanta, Georgia
- Chicago, Illinois
- St. Louis, Missouri
- Houston, Texas
- Assist in recruiting potential VRS interpreters to the interpreting center
- Assess the skill sets of potential Sorenson VRS employees
- Train new hires on the Sorenson VRS client and other systems as required
- Manage video interpreter work schedules in collaboration with the Sorenson VRS regionaldirector
- Measure Sorenson VRS employee performance via quarterly evaluation
- Provide helpful and diagnostic feedback to Sorenson VRS employees individually
- Provide sign-to-voice and voice-to-sign interpretation/transliteration for deaf and hearing video relay callers working as video interpreters
- Provide in-house interpreter services for staff meetings
- Provide administrative support to the regional director
- Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of the company, and all updates to the VRS software and equipment
- Certification as a Sign Language Interpreter preferred.
- Previous Managerial experience preferred.
- Preferred 10+ years working experience as a sign language interpreter in a variety of settings
- Experience as a video interpreter preferred
- Solid understanding of the RID Code of Ethics
- Ability to learn and work in Excel, MS Word, Power Point and with other computer-based systems
- Excellent typing skills
- Fast learner and self motivated
- Willing to enhance interpreting skills through continued education training
- Flexible with work schedule
- Thrives in a high-tech environment
- Multi-task and complete projects
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Position: VRS Interpreting Center Director
Locations:- Kansas City, Kansas
Requirements:
- Provide sign to voice and voice to sign interpretation for deaf and hearing video relay callers
- Provide in-house interpreter services for staff meetings, as needed
- Train new VRS interpreters upon hire; mentor current interpreters
- Hold staff meetings on a regular basis to ensure effective communication in the office
- Work with customers, focus groups, and outreach managers in the area in order to report on service and product improvements to VRS
- Create and manage interpreter schedules that effectively cover the call volume
- Learn and master the VRS interpreter software application
- Coach and manage each video interpreter in the appropriate ways to handle all video calls and situations
- Ensure effective communication between the VRS Interpreting Center and Technical Support in Salt Lake City
- Represent Sorenson Communications in a positive manner at all times
- Present at events and seminars about Sorenson VRS
- Implement the employee rating and evaluations process
- Provide all HR information during the hiring process and coordinating this process with Salt Lake City
- Travel in and around the VRS Interpreting Center area, as well as, travel out of state when necessary to accomplish company directives
- Ensure that all employees abide by company and FCC polices, rules and regulations
- Ensure that each video relay interpreter follows the RID Code of Ethics and is in good standing at all times with RID and/or state requirements
- Arrange to have interpreters provide face-to-face interpretation at local or regional events
- Manage the interpreting center and its expenditures within the guidelines of the established budget
- Submit required reports to Salt Lake City in a timely manner
- Maintain a strong and cohesive management team, ensuring collaboration, support, and guidance in the interpreting center
- Manage the staffing schedules and call volume effectively to ensure a safe working environment for the interpreters, instituting breaks and repetitive motion injury training on an on-going basis
- Certification as a sign language interpreter preferred
- Background managing teams of people and projects
- 10 years working experience as a sign language interpreter working in a variety of settings preferred.
- Near native command of American Sign Language
- Video relay experience preferred
- Solid understanding of the RID Code of Ethics
- Experience coordinating interpreters and schedules
- Working knowledge of the local interpreter and deaf communities
- Ability to provide evaluative and diagnostic feedback to interpreters
- Good interpersonal and customer service skills?
- Working knowledge of Excel, MS Word, Power Point and with other computer systems as needed
- Willing and able to enhance interpreting skills through continued education training
- Ability to work in a high tech environment, multi-task, and assess the skill sets of potential Sorenson VRS employees
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Position: Sorenson VRS Interpreter, Canada
Sorenson Video Relay Service (VRS) is seeking professional interpreters to work at the Sorenson VRS Interpreting Centers located around Canada. Sorenson VRS interpreters are responsible for providing excellent Sign-to-Voice and Voice-to-Sign interpreting services. Full, and part-time positions are available.Locations:
- Calgary, Alberta
- Edmonton, Alberta
- Vancouver, British Columbia
- Winnipeg, Manitoba
- Halifax, Nova Scotia
- Toronto, Ontario
- Ability to effectively communicate in American Sign Language (ASL)
- Preferred 3+ years working experience as a certified sign language interpreter in a variety of settings
- AVLIC: COI or, RID: CI, CT, CI/CT CSC, NIC, NIC Advanced, NIC Master or other equivalent credential in the field of interpreting or
- Have the professional interpreting experience to become a Sorenson VRS interpreter (this is determined by management)
- Solid understanding of the RID Code of Ethics
- Excellent voicing skills and a good understanding of deaf culture
- Experience with video interpreting preferred
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Position: Sorenson VRS Interpreting Center Operations Coordinator
Locations:- Calgary, Alberta
- Edmonton, Alberta
- Pensacola, Florida
- Portland, Maine
- St. Louis, Missouri
- Rochester, New York
- Greensboro, North Carolina
- Halifax, Nova Scotia
- Toledo, Ohio
- Salem, Oregon
- Fairfax, Virginia
Responsibilities:
- Establish, maintain, and review schedules
- Maintain accurate availability lists
- Verify billing, invoices, and payroll reports; correct discrepancies
- Assist with general VRS center office HR; including employee relations, new hire orientation, and special projects
- Assist in scheduling new hires for training with the VRS center manager/trainer
- Track and measure individual productivity
- Evaluate schedule and workflow to identify opportunities for improvement
- Track vacation and personal leave requests for time off to ensure coverage
- Coordinate scheduling changes with the VRS center director and manager; resolve scheduling and invoicing problems
- Provide documentation to the VRS center director and trainer on changes to schedules and new trainee schedules
- Report daily, weekly, and monthly statistics
- Conduct invoicing and time sheet audits
- Arrange for trainee accommodations and transportation
- Other duties as assigned by the VRS center director
- Strong verbal and problem solving skills
- Excellent interpersonal and communication skills; must be a team player
- Capable of coordinating and performing several tasks simultaneously
- Highly organized and detail oriented
- Ability to prepare accurate reports
- Excellent computer skills - proficient in MS Word, Excel, and ability to learn others as needed
- AA or BA preferred
- Field experience of at least one to two years working as a work force scheduler or an equivalent combination of education and experience
- HR experience a plus
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Position: Area Specialist - Northern California
Sorenson Communications is looking for a full-time Area Specialist to provide support for the current customer base in the region and manage the trainer team throughout several counties in Northern California. Applicants must have working knowledge of basic computer functions, as well as experience with videophone protocol and routers. Previous experience as a Sorenson VRS Trainer a plus. Applicants must have excellent presentation skills and must be fluent in technologies related to installing IP-based videophones. Applicant should be comfortable presenting to large groups of individuals of all ages. Additionally, applicants should be able to train and motivate local trainers and/or support staff. Please note that this is a home-based, full-time position.Essential Duties and Responsibilities:
- Reports to the Senior Outreach Manager.
- Works with Marketing and Events teams to conduct seminars and training sessions with deaf constituents at deaf schools, institutions, events, etc, explaining how to use various Sorenson Communications products and services.
- Manage a team of approximately 15 trainers throughout Northern California.
- Manage the process of recruiting customers, installing and training users on how to use a videophone, answering consumer questions, and managing technical support requests.
- Must be able to travel when needed to workshops and events within the identified territory as assigned (Note: Most events occur either on a weekend and/or during evening hours).
- Strong management skills and ability to train and motivate staff.
- Excellent presentation and demonstration experience.
- Must have experience working with Microsoft Excel and Word documents.
- Must have working knowledge of computers and Web site navigation.
- Must be a self-starter with both management capabilities and creativity.
- Must be detail oriented with the ability to closely track performance against assigned goals.
- Must have excellent customer service relation skills.
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Position: Sorenson VRS Trainers
Sorenson Video Relay Service (VRS) is seeking professional installers to assist deaf and hard-of-hearing customers with installing the Sorenson VP-100 videophone and/or Sorenson EnVision SL video relay software. This individual will be responsible for troubleshooting networking issues and training customers on how to place a video relay call.Qualifications:
- Excellent communication skills and a good understanding of the deaf culture
- Ability to report service related issues and interface with the Sorenson VRS Support Department
- Must be familiar with all technical aspects of installing Sorenson VRS products including networking, router configurations, and firewall issues
- Bachelor's degree; preferred technical or science background
- Ability to effectively communicate in American Sign Language (ASL) preferred
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Position: Tele-Education Representative
Sorenson Communications is hiring a Tele-Education group for outbound Feature Training calls through the VP-200 to teach customers on Sorenson technology, features and services. This group will be located in Salt Lake City and will assist in improving customer understanding of Sorenson and competitive services so the customer can make an informed decision regarding selecting a default VRS provider and 911 services.Essential Duties and Responsibilities:
- Contact deaf customers through the Sorenson VP-200.
- Representatives will have conversations on videophone following a script that will cover the value in 911 services, SVRS Features, and why a customer should select SVRS as their default VRS company.
- At the end of each call the Representative will complete reports on each call to summarize the results.
- Tele-Educations Representatives will also update address information for 911 services and conduct surveys.
- Prefer fluent in ASL
- Excellent presentation ability in a one-on-one session, communicate clearly and be able to answer questions and handle objections
- Be able to help people make informed decisions regarding their default VRS provider and 911 services
- Be able to follow a script but also be able to adapt a conversation to objections, questions and interruptions
- Have proven communication (people) skills
- Understand SVRS competitive advantage and have a working knowledge of competitive services
- Have experience as a Trainer or Tech support representative so they can handle tech questions without needing to hand the call off
- Have existing relationships with customers in a given geography
- Must be able to work under timelines and by managed by objectives
- Other skills as determined
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Position: Marketing Events Materials Coordinator
Sorenson Communications seeks an Events Materials Coordinator to support key marketing initiatives. The role of the Events Materials Coordinator is to execute assigned projects including event inventory management, the receipt and delivery of materials, the ordering of shipping materials, and other event-related projects.Responsibilities:
- Work with Marketing team to coordinate events and sponsorships
- Monitor the marketing material inventory levels and to order shipping materials as needed
- Manage the shipping room ensuring it is clean, organized, and functional
- Coordinate project timelines and meet material delivery deadlines
- Develop a shipping schedule with contract vendors for large events
- Assist with all tradeshow logistics
- Assist with Web site content relating to events
- Interface with Outreach Managers and Trainers regarding material requests
- Track shipments ensuring the proper equipment returns on time and in good repair
- Bachelor's degree in a business-related field
- Experience in event logistics and/or inventory mangement
- The ability to work cross-functionally with multiple departments (i.e. can effectively work with Marketing, Sales, Support, and Interpreting departments)
- Excellent written communication skills
- An understanding of direct marketing and methods to drive attendance for events
- Technical aptitude and experience in streamlining systems, in logistical operations, and in administering events
- Excellent organizational skills and the ability to prioritize assignments
- Strong communication and relationship-building skills and the ability to be a team player
- Must work well in a high-paced and deadline-driven environment
- Experience managing multiple tasks simultaneously
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Position: Business Analyst
The business analyst will gather information from multiple systems and critically evaluate and report on the data in a way that will assist in making business decisions. This person will proactively communicate and collaborate with internal customers (technical and non-technical) to analyze and document information needs.Responsibilities:
- Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
- Analyzes the organization's industry and competitive position.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.
- Be able to describe and communicate the value of a project in terms of both its benefits and costs in terms used by the business community that will effectively obtain leadership understanding, support and approval of the project.
- Successfully engage in multiple initiatives simultaneously.
- Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Document, Use Cases, PRDs.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Be the liaison between the business units, technology teams and support teams.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Proven success in the following job competencies:
- Analysis and Reporting
- Experience using SQL Server Reporting Services
- Querying databases
- Communication and presentation to executive level staff
- Information and Technology Proficiency
- 4+ years experience as a business analyst
- Problem Solving and Decision Making
- BA/BS in a relevant field, MBA preferred
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Position: Data Analyst
As a data analyst, this person will be an expert in writing queries and in understanding the SQL query language. They will be highly efficient in extracting and manipulating data, and will have experience in processing and analyzing data. They will also be proficient in the application of standard, descriptive and inferential statistical methods of analysis.Responsibilities:
- Write queries in the SQL query language to extract and manipulate data in a SQL Server database
- Responsible for the integrity of data presented in exectuive level reports.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.
- Analyzes data with basic statistical methods, interprets results, and provide written and graphical summaries of data analyses.
- Successfully engage in multiple initiatives simultaneously.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Proven success in the following job competencies:
- Analysis and Reporting
- Experience using SQL Server Reporting Services - Querying databases using SQL query language
- Communication and presentation to executive level staff
- Analyzing and interpreting data
- Statitistical methods of modeling and analysis such as regression, correlation, covariance, etc.
- 4+ years experience in writing SQL queries
- Problem Solving and decision making
- BA/BS in a relevant field
- MBA preferred, but not required
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Position: Product Manager
Sorenson Communications, a provider of industry-leading communication services and products for the deaf and hard-of-hearing, is seeking a talented, experienced product manager. Product Managers at Sorenson Communications are responsible for defining the future direction of our industry leading products and solutions. This role presents a unique opportunity for a highly motivated individual looking to lead the efforts in product development.We are seeking candidates who have demonstrated past success as product managers and who desire to be strong individual contributors. Successful candidates will be adept at bridging the business and technology gap - capable of engaging customers, technologists and business managers to bring the right products and solutions to market.
Responsibilities:
- Responsible for the management and growth of a product line through strategic product planning.
- Assesses needs and opportunities for new products and/or enhancements through research and feasibility analysis.
- Develops new product requirements specifications.
- Follows product from initial development through all stages, including product launch.
- Maintains market position of products by collecting and analyzing competitive and industry market information.
- Participates in product modification, advertising and promotion, forecasting, and product positioning.
- Recommends ways to expand sales and profitability in specific markets.
- Provides sales staff with comparative product analysis, competitive product and marketing strategies, and feature and benefit summaries.
- Ability to marshal and motivate people to drive projects to completion.
- Proven experience in delivering/shipping quality commercial projects and/or products on time and on budget.
- 4+ years of experience.
- Bachelors in Computer Science or Marketing.
- Good knowledge of product development life cycles and product positioning strategies.
- Good organizational, time management and project management skills.
- Good analytical and problem-solving skills.
- Able to interact with customers.
- Able to communicate effectively with throughout the company to groups including: engineering, marketing, sales and senior level executives.
- MBA is a plus.
- Pragmatic Marketing training is also highly desirable.
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Position: Senior Software Engineer
Sorenson Communications is seeking an experienced, motivated, and conscientious software engineer to assist in the development of its internal applications and systems.Responsibilities:
- Utilize object-oriented design, development, and debugging skills to implement components of the system in C#
- Follow engineering best practices in a team environment to develop high quality products
- Contribute to the overall system architecture and the development of product features
- 3-5+ years of experience in Software Development using object-oriented languages such as C# or Java
- Good object-oriented design and analysis skills
- Must possess good communication skills and be eager to work in a team environment with other dedicated engineers
- BS Degree in CS, EE, or equivalent
- Development experience with C# and the Microsoft .NET framework
- WinForms development experience
- Experience building enterprise applications
- A working knowledge of Service-Oriented Architectures, Web Services, distributed systems, and related technologies
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Position: Software Engineer
Sorenson Communications is seeking a motivated and conscientious software engineer to assist in the development of its internal applications and systems.Responsibilities:
- Utilize object-oriented design, development, and debugging skills to implement components of the system in C#
- Follow engineering best practices in a team environment to develop high quality products
- Contribute to the overall system architecture and the development of product features
- 1-3 years of experience in Software Development using object-oriented languages such as C# or Java
- Good object-oriented design and analysis skills
- Must possess good communication skills and be eager to work in a team environment with other dedicated engineers
- BS Degree in CS, EE, or equivalent
- Development experience with C# and the Microsoft .NET framework
- WinForms development experience
- Experience building enterprise applications
- A working knowledge of Service-Oriented Architectures, Web Services, distributed systems, and related technologies
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Position: Test Engineering Manager
Manage the testing of Sorenson Communications products as assigned (could include distributed software systems, devices, and firmware). Supervise Test/QA members of a development team to ensure quality testing of products being developed. Mentor the test team members, develop and critique test plans and test cases, and overall own and manage the testing of a product group to assure that we release high quality products. Must communicate the status of projects, manage expectations of deliverables, and work with other departments to get their input and notify them of our timelines and needs. Must have experience that can be relied on to ensure quality products and smooth delivery.Responsibilities:
- Supervise testing of assigned Sorenson Communications software products.
- Work as part of a product development team.
- Plan testing efforts, scope needed tools, and create test timelines and schedules.
- Oversee organization of test cases, test case reviews, and test plan preparation.
- Scope and manage the test automation effort with a focus on efficient testing.
- Review Test Reports for thoroughness and accuracy.
- Monitor, measure, and improve software development and test processes.
- Document software testing processes as necessary.
- Other duties as assigned.
- years of testing experience, at least 1 year in a lead or management role.
- Experience with professional software testing and quality assurance practices.
- Experience with creating and executing test plans and test cases.
- A BA/BS degree in Computer Science or related technical field preferred.
- Experience defining employee standard operating procedures.
- Experience testing client/server based software and distributed systems.
- A high level knowledge of networking and databases.
- Able to work and communicate well with others.
- Able to analyze problems and implement/suggest resolutions.
- Strong ownership and organizational skills.
- Able to work independently as required.
- QA Certifications or completed course work a plus.
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Position: Senior Technical Writer
Sorenson Communications, a provider of industry-leading communication offerings with an emphasis on products and services for the deaf and hard-of-hearing, is seeking a Senior Technical Writer. Candidate must have at least 10 years of experience in the field of software and/or hardware documentation. This is a senior-level position. Candidates must be proficient in Adobe FrameMaker, Acrobat, and RoboHelp to be considered, must submit a portfolio of relevant work samples, and be prepared to complete a short writing and editing test if interviewed.This position will report to the Manager of Technical Documentation.Responsibilities:
- Plan, research, write, and publish documentation and other training materials for both internal audiences and the end-users of Sorenson's products.
- Work collaboratively with staff in the Engineering, Quality Assurance, Operations, Technical Support, and Product Management departments to define and produce the required documentation products.
- Help to define and implement inter-departmental processes related to Technical Documentation.
Required:
- 10+ years experience in technical writing for software and/or hardware products.
- Proficient in using Adobe FrameMaker, RoboHelp, and Acrobat.
- Minimum of a Bachelor (BS, BA) degree in a related field.
- Senior-level skills in documentation research, writing, and editing tasks.
- Good interpersonal communications and interaction skills.
- Proven ability to work collaboratively with other staff members.
- Proven ability to manage multiple projects with minimal supervision.
- Proficient in using standard computer hardware and business software applications.
- Knowledge of networking (IP) protocols and related technology.
- Experience using Adobe Photoshop, Illustrator, and Captivate.
- Experience documenting IP-based telephony technologies (VoIP).
- Experience in writing documentation specifically for IT audiences.
- Experience working with, or writing for, deaf or hard-of-hearing audiences.
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Position: Software Test Technician
Sorenson Communications is seeking software test technicians to test Sorenson Communications Video Relay and IP Relay services and related products. Software test technicians test Sorenson Communications software services and tools, as well as Sorenson Videophone hardware and firmware. They work as members of a team to develop quality relay service products. They work under the direction of a Lead Test Engineer. As assigned they, write test cases, execute test cases, find defects, document defects, verify fixed defects, and report their progress daily.Responsibilities:
- Learn implementation details of products under test
- Define test cases
- Test Sorenson Communications software products
- Write defect reports
- Other duties as assigned.
- Working towards a bachelor's degree in Computer Science or related field, or equivalent experience.
- Strong problem-solving skills and testing skills.
- Ability to speak and write effectively in English.
- Basic SQL, Perl, C#, or Java programming skills.
- Basic understanding of networking concepts, IP addresses, DMZ, firewalls, etc. a plus.
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Position: Technical Support Trainer/Curriculum Developer
Locations:- Rochester, New York
- Salt Lake City, Utah
Essential Duties and Responsibilities: Perform the following Technical Support Engineer (TSE) duties:
- Use ASL effectively to communicate with Deaf employees, and use English effectively to communicate with Hearing employees
- Being able to install and support DSL and Cable network devices
- Provide technical assistance to VRS customers
- Demonstrates expert customer service skills
- Demonstrates above average communications skills
- Develops new training curriculum for Technical Support Engineers
- Performs training of TSEs
- Prepare, write, and organize training materials and aids
- Prepare, write, and organize training materials and aids
- Support and train TS staff on old and new policies and procedures
- Perform various duties assigned by Tech Support Training Manager
- Develops educational and training materials for customers
- College degree preferred or equivelant experience
- Minimum of 2 years Technical Support experience
- Minimum of 1 year installing/configuring neworks
- Must be able to manage time effectively
- Ability to manage projects
- Ability to manage employee performance
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Position: Technical Support
Locations:- St. Louis, Missouri
- Rochester, New York
- Salt Lake City, Utah
Responsibilities:
- Provide escalation support for Technical Support staff
- Provide support for technical problems with Sorenson Video Phone customer installations by processing the Technical Support queue(s) of customers.
- Provide technical assistance to hearing and deaf VRS customers
- Maintain assigned Technical Support Queue
- Use excellent customer service skills in resolving issues reported to support team.
- Document and summarize problems fixed in ticket tracking system.
- Escalate advanced problems through the correct support channels
- Follow Technical Support department guidelines
- College degree preferred or equivalent experience
- Minimum of 2 years supporting IT/Windows Administration
- Minimum of 1 year experience installing/configuring networks and associated devices
- Must be able to work days, nights, and weekends when necessary and be very