February Newsletter

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Sorenson Technical Support

You can receive help by using any of these ways to contact Sorenson Technical Support.

Hours:
M-F 8:00 a.m. - 10:00 p.m. MST
Weekends 8:00 a.m. - 4:30 p.m. MST

Web: sorenson.com/support

E-mail: support@sorenson.com

Videophone: 1-801-287-9403

Phone: 1-866-496-6111

TTY: 1-866-877-9826
M-F 8:00 a.m. to 5:00 p.m. MST

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SIPRelay

When you don't have access to your Sorenson videophone and you need to communicate on the go, use Sorenson IP Relay (SIPRelay)! Using a personal computer or a mobile device, you can contact anyone, anywhere with SIPRelay.

SIPRelay is a free service that enables deaf and hard-of-hearing individuals to place text-based relay calls from their personal computer (PC) and/or mobile device to any standard telephone user in the U.S. and its territories. A Sorenson Communications Assistant (CA) contacts the standard telephone user and voices the text messages in real-time from the SIPRelay user. All you need to use SIPRelay is an Internet connection and a PC or mobile device enabled with AOL® Instant Messenger (AIM®).

SIPRelay works with any Internet connection when using a PC and is quick and easy to use. Simply send an instant message to "SIPRelay" using AOL Instant Messenger (AIM) or go to www.siprelay.com to place a call.


Messenger

Connecting YouFebruary 2011
  • Company Message


  • Mobility and Independence with ntouch

    With Sorenson's new ntouch™ products, you can stay in touch with everyone in your life. Watch the following videos to see how Sorenson VRS® (SVRS®) users now have more communication options as well as greater independence using ntouch™ PC and ntouch™ Mobile.

    ntouch PC

    ntouch Mobile


  • New Sorenson Products! ntouch PC and ntouch Mobile

    Have you seen the exciting news? Sorenson Communications recently announced the launch of two new products - ntouch PC and ntouch Mobile. With ntouch PC, you can turn your laptop into a videophone and have a familiar, easy SVRS experience. Sorenson's new ntouch Mobile empowers you to use your Android™ smart phone like a videophone when you're on the go. Watch the two videos below to learn more about these fantastic new products. For complete information about ntouch products, visit www.svrs.com/ntouch.

    ntouch PC

    ntouch Mobile


  • The ntouch Mobile Difference

    You have seen the information about Sorenson's new ntouch Mobile. View the chart below to see a summary of ntouch Mobile's capabilities.

    *Sorenson's ntouch Mobile gives you "immediate" E911 access by providing an icon on your home screen. Users are immediately connected to E911 services by touching the E911 icon. There is no need to dial.

    As you can see, ntouch Mobile offers a familiar, easy SVRS experience and empowers you to stay in touch with everyone in your life, wherever you are. To learn more about ntouch Mobile, visit www.sorensonvrs.com/ntouchmobile_product.


  • Sorenson ntouch Products Announced at
    Rochester Institute of Technology

    Sorenson Communications recently announced the launch of ntouch PC and ntouch Mobile, Sorenson's newest products, at an event held at Rochester Institute of Technology's National Technical Institute for the Deaf. View the footage below to share the excitement and see the public's positive response.


  • Around Town

    Sorenson Communications will be attending the following events during the first months of 2011:


  • VP 200

    Want SVRS Equipment?

    Do you need SVRS equipment (videophone) for your home or office? Do you have deaf family members or friends who still need to get SVRS equipment?

    Apply for FREE SVRS equipment today!

    When you select Sorenson as your default provider of VRS or IP Relay, Sorenson will help you choose a 10-digit telephone number for use with that service. To select Sorenson as your default provider, call 800-659-4810. Your new number will be portable to another provider. To properly route 911 calls to local emergency service providers, Sorenson must have your correct street address. You can update your address on your Sorenson videophone or by calling 800-659-4810 or visiting www.sorensonvrs.com/moving. Sorenson will confirm receipt of this address information. For more information about 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS or IP Relay services to place a 911 call, please visit Sorenson’s website at: www.sorenson.com/disclaimer.