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Contact Support

Sorenson has two different departments to help you when you have a question or a problem.

For technical problems with placing or receiving videophone calls, contact the Sorenson Technical Support team.

For questions about your videophone application, porting, moving or updating your address, receiving a 10-digit local or Direct VP number, password for the Sorenson Video Center for iPhone app, SIPRelay registration or any other general questions or feedback about services, you can contact a Sorenson Customer Information Representative (CIR).

Customer Information Representative (CIR)

To contact a Sorenson Customer Information Representative:

  • Videophone

    1-801-386-8500
    or CIR.SVRS.TV
    Available daily 9:00 a.m. - 2:00 a.m. EST

  • Phone

    1-866-756-6729
    Available M-F 10:00 a.m. to 7:00 p.m. EST

Technical Support

To contact Sorenson Technical Support:
Available daily 7:00 a.m. – 2:00 a.m. EST. (Holiday hours may vary.)

  • Videophone

    1-801-287-9403

  • TTY

    1-866-877-9826
    Available M-F 10:00 a.m. to 7:00 p.m. EST

Technical Support Request Form

Please enter all requested information and the Sorenson VRS Support Team will contact you as soon as possible.

* Indicates required field

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e.g. Motorola SB 5100 e.g. D-Link DL-604