Contact Support


Sorenson has two different departments to help you when you have a question or a problem.

For technical problems with placing or receiving videophone calls, contact the Sorenson Technical Support team.

For questions about your videophone application, porting, moving or updating your address, adding a second ntouch Mobile account or any other general questions or feedback about services, you can contact Sorenson Customer Service.


Technical Support Request Form

Please enter all requested information and the Sorenson VRS Support Team will contact you as soon as possible.

* Indicates required field

(-
e.g. telephone number, fax number

e.g. Comcast e.g. Apple iPhone 4S AT&T, Samsung Galaxy S 4G T-Mobile e.g. 2Wire 3800WG, ActionTec MI424, Motorola SB5120 e.g. Netgear WNDR 3400, Dlink DIR-625, SR-200®


Technical Support

To contact Sorenson Technical Support:

  • Videophone

    1-801-287-9403

    Monday - Friday

    9:00 a.m. - 10:00 p.m. EST

    6:00 a.m. - 7:00 p.m. PST

    Saturday

    10:00 a.m. - 6:30 p.m. EST

    7:00 a.m. - 3:30 p.m. PST

    Sunday

    Closed

  • Phone

    1-866-496-6111

    Monday - Friday

    9:00 a.m. - 10:00 p.m. EST

    6:00 a.m. - 7:00 p.m. PST

    Saturday and Sunday

    Closed


Customer Service

To contact Sorenson Customer Service:

  • Videophone

    1-801-386-8500

    Monday - Friday

    9:00 a.m. - 12:00 a.m. EST

    6:00 a.m. - 9:00 p.m. PST

    Saturday

    10:00 a.m. - 6:30 p.m. EST

    7:00 a.m. - 3:30 p.m. PST

    Sunday

    Closed

  • Phone

    1-866-756-6729

    Monday - Friday

    10:00 a.m. - 6:30 p.m. EST

    7:00 a.m. - 3:30 p.m. PST

    Saturday and Sunday

    Closed


Send general comments, compliments and complaints to:
vrscomments@sorenson.com

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