Get Adobe Flash player

Contact Support

Sorenson has two different departments to help you when you have a question or a problem.

For technical problems with placing or receiving videophone calls, contact the Sorenson Technical Support team.

For questions about your videophone application, porting, moving or updating your address, adding a second ntouch Mobile account, SIPRelay registration or any other general questions or feedback about services, you can contact a Sorenson Customer Information Representative (CIR).

Technical Support Request Form

Please enter all requested information and the Sorenson VRS Support Team will contact you as soon as possible.

* Indicates required field

() -
e.g. telephone number, fax number

e.g. Comcast e.g. Apple iPhone 4S AT&T, Samsung Galaxy S 4G T-Mobile e.g. 2Wire 3800WG, ActionTec MI424, Motorola SB5120 e.g. Netgear WNDR 3400, Dlink DIR-625, SR-200®

Technical Support

To contact Sorenson Technical Support:

  • Videophone

    1-801-287-9403

    Monday - Friday
        9:00 a.m. - 10:00 p.m. EST
        6:00 a.m. - 7:00 p.m. PST

    Saturday
        10:00 a.m. - 6:30 p.m. EST
        7:00 a.m. - 3:30 p.m. PST

    Sunday
        Closed

  • Phone

    1-866-496-6111

    Monday - Friday
        9:00 a.m. to 10:00 p.m. EST
        6:00 a.m. to 7:00 p.m. PST

    Saturday and Sunday
        Closed

Customer Information Representative (CIR)

To contact a Sorenson Customer Information Representative:

  • Videophone

    1-801-386-8500
    or CIR.SVRS.TV

    Monday - Friday
        9:00 a.m. - 12:00 a.m. EST
        6:00 a.m. - 9:00 p.m. PST

    Saturday
        10:00 a.m. - 6:30 p.m. EST
        7:00 a.m. - 3:30 p.m. PST

    Sunday
        Closed

  • Phone

    1-866-756-6729

    Monday - Friday
        10:00 a.m. to 6:30 p.m. EST
        7:00 a.m. to 3:30 p.m. PST

    Saturday and Sunday
        Closed