Jobs

VRS Interpreter, US
VRS Interpreter Manager/Trainer, US
VRS Interpreter Manager/Trainer, Canada
Regional Trainer (Central)
Professional Development Trainer
VRS Center VI-P Coordinator
VRS Interpreting Center Operations Coordinator
VRS Trainer
Position: Marketing Events Materials Coordinator
Product Manager
Senior Software Engineer
Software Engineer
Configuration / Build Manager
Software Test Engineer
Software Test Technician
Technical Support
Telephone Technical Support Engineer II
NOC Specialist Engineer
Financial Systems Specialist
SIPRelay Communication Assistant (CA)

Position: VRS Interpreter, US

• Birmingham, Alabama
• Phoenix, Arizona
• Tucson, Arizona
• Little Rock, Arkansas
• Burbank, California
• Fresno, California
• Pleasanton, California
• Riverside, California
• Sacramento, California
• San Diego, California
• Santa Rosa, California
• Colorado Springs, Colorado
• Denver, Colorado
• Fort Collins, Colorado
• Hartford, Connecticut
• Washington, D.C. (In partnership with Gallaudet Interpreting Service)
• Fort Lauderdale, Florida
• Jacksonville, Florida
• Tampa, Florida
• Atlanta, Georgia
• Boise, Idaho
• Chicago, Illinois
• Fort Wayne, Indiana
• Indianapolis, Indiana
• Des Moines, Iowa
• Louisville, Kentucky
• Kansas City, Kansas
• Lexington, Kentucky
• Baton Rouge, Louisiana
• Portland, Maine
• Baltimore, Maryland
• Boston, Massachusetts
• Ann Arbor, Michigan
• Grand Rapids, Michigan
• Rochester Hills, Michigan
• Minneapolis/St. Paul, Minnesota
• Columbia, Missouri
• St. Louis, Missouri
• Omaha, Nebraska
• Las Vegas, Nevada
• Edison, New Jersey
• Albuquerque, New Mexico
• Buffalo, New York
• Long Island, New York
• Manhattan, New York
• Rochester, New York
• Charlotte, North Carolina
• Raleigh, North Carolina
• Akron, Ohio
• Cincinnati, Ohio
• Columbus, Ohio
• Oklahoma City, Oklahoma
• Tulsa, Oklahoma
• Portland, Oregon
• Salem, Oregon
• Philadelphia, Pennsylvania
• Pittsburgh, Pennsylvania
• San Juan, Puerto Rico
• Columbia, South Carolina
• Chattanooga, Tennessee
• Knoxville, Tennessee
• Memphis, Tennessee
• Nashville, Tennessee
• Austin, Texas
• Dallas/Ft. Worth, Texas
• El Paso, Texas
• Houston, Texas
• Lubbock, Texas
• McAllen, Texas
• San Antonio, Texas
• Salt Lake City, Utah
• Fairfax, Virginia
• Virginia Beach, Virginia
• Seattle, Washington
• Smokey Point, Washington
• Milwaukee, Wisconsin

• Ability to effectively communicate in American Sign Language (ASL)
• Preferred 3+ years working experience as a certified sign language interpreter in a variety of settings
• NAD level IV/V; or an RID CI, CT, CI/CT, CSC; or NIC, NIC Advanced, NIC Master; or
• Hold a state interpreter certificate at the Intermediate or Master Certificate skill levels or
• Have the professional interpreting experience to become a Sorenson VRS interpreter (this is determined by management)
• Excellent voicing skills and a good understanding of deaf culture
• Experience with video interpreting preferred

Position: Sorenson VRS Interpreter Manager/Trainer, US

• Birmingham, Alabama
• Burbank, California
• Fort Collins, Colorado
• Hartford, Connecticut
• Davenport, Iowa
• Southern Mass., Massachusetts
• Concord, New Hampshire
• Albuquerque, New Mexico
• Greensboro, North Carolina
• Toledo, Ohio
• Pittsburgh, Pennsylvania
• Seattle, Washington

• Assist in recruiting potential VRS interpreters to the interpreting center
• Assess the skill sets of potential Sorenson VRS employees
• Train new hires on the Sorenson VRS client and other systems as required
• Manage video interpreter work schedules in collaboration with the Sorenson VRS regionaldirector
• Measure Sorenson VRS employee performance via quarterly evaluation
• Provide helpful and diagnostic feedback to Sorenson VRS employees individually
• Provide sign-to-voice and voice-to-sign interpretation/transliteration for deaf and hearing video relay callers working as video interpreters
• Provide in-house interpreter services for staff meetings
• Provide administrative support to the regional director
• Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of the company, and all updates to the VRS software and equipment

• Certification as a Sign Language Interpreter preferred.
• Previous Managerial experience preferred.
• Preferred 10+ years working experience as a sign language interpreter in a variety of settings
• Experience as a video interpreter preferred
• Solid understanding of the RID Code of Ethics
• Ability to learn and work in Excel, MS Word, Power Point and with other computer-based systems
• Excellent typing skills
• Fast learner and self motivated
• Willing to enhance interpreting skills through continued education training
• Flexible with work schedule
• Thrives in a high-tech environment
• Multi-task and complete projects

Position: VRS Interpreter, Canada

• Calgary, Alberta
• Edmonton, Alberta
• Vancouver, British Columbia
• Winnipeg, Manitoba
• Halifax, Nova Scotia
• Toronto, Ontario

• Ability to effectively communicate in American Sign Language (ASL)
• Preferred 3+ years working experience as a certified sign language interpreter in a variety of settings
• AVLIC: COI or, RID: CI, CT, CI/CT CSC, NIC, NIC Advanced, NIC Master or other equivalent credential in the field of interpreting or
• Have the professional interpreting experience to become a Sorenson VRS interpreter (this is determined by management)
• Solid understanding of the RID Code of Ethics
• Excellent voicing skills and a good understanding of deaf culture
• Experience with video interpreting preferred

Position: Regional Professional Development Trainer

• Work in collaboration with the Regional VI-P Manager on the VI-P program working with all centers within that region to implement and maintain the VI-P program through training and support initiatives.
• Provide consultation, training and support for interpreters, mentors, and management for Sorenson Communications.
• Assist with the coordination and ongoing research and development of resource materials for skills development and/or enhancement of Sorenson VRS Video Interpreters.
• Provide in-house and community-based professional development training and workshops.
• Be available for special projects as assigned.
• Able and willing to travel on a regional and national level.

• Comprehensive Certificate from a national interpreter certifying entity (RID CSC, CI/CT, CDI and NAD Level V) and/or comprehensive state certification granted through a certifying entity such as a Commission for the Deaf and Hard of Hearing
• Bachelor's degree preferred
• 6-10 years experience mentoring, providing workshop training, and teaching interpreters
• Preferred 5+ years working experience as a certified sign language interpreter in a variety of settings

Position: Regional Trainer (Central)

• Primary duty will be to support the National Training Manager, the Regional Director, District Managers, and Center Directors/Managers within the Central Region in training and re-training interpreters on the VRS Client, Company policies and protocol, call processing, etc.
• Report to and work under the direction of the National Training Manager
• Collaborate with the other Regional Trainers on the National Training Team and the National Training Manager to coordinate and sustain standardization of training in all interpreting centers in all regions
• Coordinate training efforts with center lead trainers within the Central Region
• Provide input on enhancements and changes to the VRS Client, Company policies and protocol, training materials, etc.
• Spend approximately half of their time working on the phones taking VRS calls: 20 hours Regional Trainer/National Training Team duties, 20 hours VI work
• Function in a full-time, non-management capacity
• Coordinate all VRS training within the Central Region
• Communicate clearly and effectively with the National Training Manager, Regional Director, District Managers, Center Directors/Managers, center trainers, and the National Training Team
• Provide administrative support to the National Training Manager
• Train new Directors/Mangers on the training process
• Conduct regional training meetings
• Ensure a collaborative team environment at a regional level
• Submit progress reports to the National Training Manager and the Regional Director
• Participate in the development and distribution of training materials, reference materials, and equipment information
• Instruct Directors/Mangers, center trainers, and interpreters about the VRS Client, FCC regulations, policies and procedures of the Company, and all updates to the VRS software and other equipment
• Evaluate the effectiveness of training methods and materials in individual centers
• Participate in National Training Team meetings
• Work on the phones interpreting phone calls approximately half of their working time
• Represent Sorenson Communications in a positive manner at all times
• Other duties as assigned

• RID: CI, CT, CI/CT CSC or NAD IV/V required
• 5-10 years working experience as a certified sign language interpreter in a variety of settings
• Minimum of six months experience working as an SVRS Video Interpreter
• Training experience preferred
• Computer skills: Excel, Word, PowerPoint, and others as needed
• Strong voicing skills
• Good interpersonal skills
• Excellent customer service skills
• Excellent phone communication skills
• Excellent time management skills
• Excellent self-motivational skills
• Ability to work with others via distance
• Solid understanding of the NAD/RID Code of Professional Conduct
• Solid understanding of the FCC rules and regulations regarding VRS
• Ability to learn and work in Excel, MS Word, PowerPoint and other computer-based systems as needed
• Typing skills
• Friendly
• Fast learner
• Motivated
• Willing and able to enhance interpreting skills through continued education training
• Flexibility in work schedule
• Ability to work in a high-tech environment
• Ability to multi-task

Position: VRS Center VI-P Coordinator

• Atlanta, Georgia
• Indianapolis, Indiana
• Seattle, Washington

• Identify, Train, and administrate the VI-P program within the VRS Center.
• Provide training and support within the VIP program for the region as needed
• Provide ongoing support to the Sorenson VRS Interpreting Center.
• Provide regular skills and/or knowledge training and follow up with the language mentor and center VI-P trainers.
• Maintain all records and reports for the VI-P program
• Coordinate and provide training for mentors
• Light and occasional travel
• Be able to develop and deliver original internal workshops when needed

• 5-10 years proven experience as an Interpreter Educator in a college and/or conference setting.
• Interpreter skills assessment and/or certification evaluator experience strongly preferred
• Ability to learn and work in Excel, MS Word, Power Point and with other computer-based systems
• Solid understanding of mentoring, teaching and training interpreters
• Possess solid working knowledge of various resources and interpreter training materials
• Comprehensive Certificate from a national interpreter certifying entity (RID CSC, CI/CT, CDI and NAD Level V) and/or comprehensive state preferred certification granted through a certifying entity such as a Commission for the Deaf and Hard of Hearing preferred
• Bachelor's degree preferred
• Solid understanding of the RID Code of Ethics and Code of Professional Conduct
• Flexible with work schedule
• Thrives in a high-tech environment
• Ability to multi-task and complete projects
• Ability to work on several projects/tasks simultaneously in a dynamic atmosphere.
• Advanced computer skills, using MS Word, Excel, Power Point and other programs as needed
• Highly organized

Position: VRS Interpreting Center Operations Coordinator

• Little Rock, Arkansas
• Burbank, California
• Toledo, Ohio
• Grand Rapids, Michigan
• Rochester Hills, Michigan
• Portland, Oregon
• McAllen, Texas
• Fairfax, Virginia

• Establish, maintain, and review schedules
• Maintain accurate availability lists
• Verify billing, invoices, and payroll reports; correct discrepancies
• Assist with general VRS center office HR; including employee relations, new hire orientation, and special projects
• Assist in scheduling new hires for training with the VRS center manager/trainer
• Track and measure individual productivity
• Evaluate schedule and workflow to identify opportunities for improvement
• Track vacation and personal leave requests for time off to ensure coverage
• Coordinate scheduling changes with the VRS center director and manager; resolve scheduling and invoicing problems
• Provide documentation to the VRS center director and trainer on changes to schedules and new trainee schedules
• Report daily, weekly, and monthly statistics
• Conduct invoicing and time sheet audits
• Arrange for trainee accommodations and transportation
• Other duties as assigned by the VRS center director

• Strong verbal and problem solving skills
• Excellent interpersonal and communication skills; must be a team player
• Capable of coordinating and performing several tasks simultaneously
• Highly organized and detail oriented
• Ability to prepare accurate reports
• Excellent computer skills - proficient in MS Word, Excel, and ability to learn others as needed

• AA or BA preferred
• Field experience of at least one to two years working as a work force scheduler or an equivalent combination of education and experience
• HR experience a plus

Position: VRS Trainers

• Excellent communication skills and a good understanding of the deaf culture
• Ability to report service related issues and interface with the Sorenson VRS Support Department
• Must be familiar with all technical aspects of installing Sorenson VRS products including networking, router configurations, and firewall issues
• Bachelor's degree; preferred technical or science background
• Ability to effectively communicate in American Sign Language (ASL) preferred

Position: Marketing Events Materials Coordinator

• Work with Marketing team to coordinate events and sponsorships
• Monitor the marketing material inventory levels and to order shipping materials as needed
• Manage the shipping room ensuring it is clean, organized, and functional
• Coordinate project timelines and meet material delivery deadlines
• Develop a shipping schedule with contract vendors for large events
• Assist with all tradeshow logistics
• Assist with Web site content relating to events
• Interface with Outreach Managers and Trainers regarding material requests
• Track shipments ensuring the proper equipment returns on time and in good repair

• Bachelor's degree in a business-related field
• Experience in event logistics and/or inventory mangement
• The ability to work cross-functionally with multiple departments (i.e. can effectively work with Marketing, Sales, Support, and Interpreting departments)
• Excellent written communication skills
• An understanding of direct marketing and methods to drive attendance for events
• Technical aptitude and experience in streamlining systems, in logistical operations, and in administering events
• Excellent organizational skills and the ability to prioritize assignments
• Strong communication and relationship-building skills and the ability to be a team player
• Must work well in a high-paced and deadline-driven environment
• Experience managing multiple tasks simultaneously

Position: Product Manager

• Responsible for the management and growth of a product line through strategic product planning.
• Assesses needs and opportunities for new products and/or enhancements through research and feasibility analysis.
• Develops new product requirements specifications.
• Follows product from initial development through all stages, including product launch.
• Maintains market position of products by collecting and analyzing competitive and industry market information.
• Participates in product modification, advertising and promotion, forecasting, and product positioning.
• Recommends ways to expand sales and profitability in specific markets.
• Provides sales staff with comparative product analysis, competitive product and marketing strategies, and feature and benefit summaries.
• Ability to marshal and motivate people to drive projects to completion.
• Proven experience in delivering/shipping quality commercial projects and/or products on time and on budget.

• 3+ years of experience.
• Bachelors in Computer Science or Marketing.
• Good knowledge of product development life cycles and product positioning strategies.
• Good organizational, time management and project management skills.
• Good analytical and problem-solving skills.
• Able to interact with customers.
• Able to communicate effectively with throughout the company to groups including: engineering, marketing, sales and senior level executives.

Position: Senior Software Engineer

• Utilize object-oriented design, development, and debugging skills to implement components of the system in C#
• Follow engineering best practices in a team environment to develop high quality products
• Contribute to the overall system architecture and the development of product features

• 3-5+ years of experience in Software Development using object-oriented languages such as C# or Java
• Good object-oriented design and analysis skills
• Must possess good communication skills and be eager to work in a team environment with other dedicated engineers
• BS Degree in CS, EE, or equivalent

• Development experience with C# and the Microsoft .NET framework
• WinForms development experience
• Experience building enterprise applications
• A working knowledge of Service-Oriented Architectures, Web Services, distributed systems, and related technologies

Position: Software Engineer

• Utilize object-oriented design, development, and debugging skills to implement components of the system in C#
• Follow engineering best practices in a team environment to develop high quality products
• Contribute to the overall system architecture and the development of product features

• 1-3 years of experience in Software Development using object-oriented languages such as C# or Java
• Good object-oriented design and analysis skills
• Must possess good communication skills and be eager to work in a team environment with other dedicated engineers
• BS Degree in CS, EE, or equivalent

• Development experience with C# and the Microsoft .NET framework
• WinForms development experience
• Experience building enterprise applications
• A working knowledge of Service-Oriented Architectures, Web Services, distributed systems, and related technologies

Position: Configuration / Build Manager

• Ensure code quality checkpoints have been conducted for all code changes and maintain standards of code.
• Create and communicate build timelines and expectations between development, quality assurance and operations.
• Improve and automate build processes to maintain high quality build standards.
• Administer and Manage the Source Control systems (Surround SCM and StarTeam).
• Administer and Manage the Defect Tracking system (TestTrack Pro).
• Administer and Manage the continuous integration environment (CruiseControl.NET and Parabuild).
• Manage delivery of weekly builds to QA for each product.
• Administer and Manage the servers in the Engineering Lab.

• Bachelor's degree preferably in computer science or related field, or equivalent work experience.
• Knowledge of software development life cycle (SDLC).
• Experience with Agile/SCRUM methodologies and continuous integration.
• Strong understanding of source code control, software release control and software quality processes.
• Must understand compilation process for .NET applications.
• Strong knowledge of Visual Studio 2005

Position: Software Test Engineer

• Test all aspects of Sorenson Communications software products.
• Work as part of a product development team.
• Plan testing efforts and create test timelines and schedules.
• Define test cases and prepare test plans.
• Design and implement test automation scripts/programs.
• Mentor test technicians on the team and assign them duties as needed.
• Monitor, measure, and improve software development and test processes.
• Diagnose product problems and assist Technical Support as needed.
• Other duties as assigned.

• 1+ years experience with professional software testing and QA practices.
• Experience with creating and executing test plans and test cases.
• A BA/BS degree in Computer Science or related technical field preferred.
• Experience with Windows system setup and configuration.
• Experience testing client/server based software and distributed systems.
• Knowledge of C#, Java, Perl, HTML, XML, SQL a plus.
• Able to work and communicate well with others.
• Able to produce and exercise rigorous test procedures and recognize errors.
• Strong ownership and organizational skills.
• Able to work independently as required.
• Strong trouble-shooting and problem-solving skills.

Position: Software Test Technician

• Test all aspects of Sorenson Communications software products.
• Define test cases.
• Implement test automation scripts/programs.
• Diagnose product problems and assist Operations Support as needed.
• Other duties as assigned.

• Working towards a bachelor's degree in Computer Science or related field, or equivalent experience.
• Strong problem-solving skills and testing skills.
• Ability to speak and write effectively in English.
• Basic SQL, Perl, C#, or Java programming skills.
• Basic understanding of networking concepts, IP addresses, DMZ, firewalls, etc. a plus.

Position: Technical Support

• St. Louis, Missouri
• Rochester, New York
• Salt Lake City, Utah

• Provide escalation support for Technical Support staff
• Provide support for technical problems with Sorenson Video Phone customer installations by processing the Technical Support queue(s) of customers.
• Provide technical assistance to hearing and deaf VRS customers
• Maintain assigned Technical Support Queue
• Use excellent customer service skills in resolving issues reported to support team.
• Document and summarize problems fixed in ticket tracking system.
• Escalate advanced problems through the correct support channels
• Follow Technical Support department guidelines

• College degree preferred or equivalent experience
• Minimum of 2 years supporting IT/Windows Administration
• Minimum of 1 year experience installing/configuring networks and associated devices
• Must be able to work days, nights, and weekends when necessary and be very flexible with work schedules

Position: Telephone Technical Support Engineer II

• Provide technical assistance to VRS installers. Being able to install and support DSL and Cable network devices.
• Provide technical assistance to VRS and IP-Relay Customers through telephone email and IM communication methods.

• High School Diploma required
• Minimum of 6 months experience troubleshooting/configuring networks
• 6 months experience working directly with customers through email/Phone/IM
• 1 year experience supporting Windows computers
• Speak English Fluently
• Knowledge of PC networking

Position: NOC Specialist Engineer

• College degree or equivalent experience
• Minimum of six (6) months experience installing/configuring networks and PCs
• One (1) year experience monitoring and managing production computer systems
• One (1) year customer relations experience
• One (1) year supporting Windows computers
• One (1) year MS Office product work experience
• Excellent written and oral communications
• Process and detail oriented
• Must understand TCP/IP, routers, switches, firewalls, bridges and modems
• Must be able to work effectively in a high-stress environment
• Work scheduling requires days, night and weekend shifts as needed

• Commensurate with experience.

Position: Financial Systems Specialist

• Coordinate the maintain all financial software application systems with IT dept liason.
• Oversee all implementations, upgrades, hotfixes, etc. for all financial applications.
• Specialist for all financial application systems and inhouse resource for all users.
• Finance software applications security administrator.
• Help maintain specific technology solutions for business needs of the company and serve as a bridge between technical personnel and business personnel.
• Become an expert in these financial systems and primarily work with people using the systems.

• Demonstrate general understanding and experience with financial systems and information technology.
• Specific experience with Ultimate Software Ultipro desireable
• Specific experience with Microsoft Axapta "Microsoft Dynamics AX" desirable
• 4 year BS degree in Information Systems desireable.

Position: SIPRelay Communication Assistant (CA)

• Type 60 words per minute (oral to type)
• Translate type written messages to voice and voice messages to type written format using the computer
• Convey the caller's and recipient's intent and mood
• Relay call content as accurately as possible without intervening in the conversation
• Maintain strict consumer confidentiality
• Excellent customer service skills
• Good phone communication skills
• Good use of English grammar and spelling
• Pleasant speaking voice
• Positive attitude
• Able to learn new programs
• Friendly
• Fast learner/self-motivated
• CA's will work in a fast-paced, call center environment, for a company with sizeable growth potential

• High school education or equivalent work experience

• Commensurate with experience.