August Newsletter

Join our Community

Sorenson Technical Support

You can receive help by using any of these ways to contact Sorenson Technical Support.

Hours:
M-F 8:00 a.m. - 10:00 p.m. MST
Weekends 8:00 a.m. - 4:30 p.m. MST

Web: sorenson.com/support

E-mail: support@sorenson.com

Videophone: 1-801-287-9403

Phone: 1-866-496-6111

TTY: 1-866-877-9826
M-F 8:00 a.m. to 5:00 p.m. MST

Apply for a Free VP-200®

SIPRelay

When you don't have access to your Sorenson videophone and you need to communicate on the go, use Sorenson IP Relay (SIPRelay)! Using a personal computer or a mobile device, you can contact anyone, anywhere with SIPRelay.

SIPRelay is a free service that enables deaf and hard-of-hearing individuals to place text-based relay calls from their personal computer (PC) and/or mobile device to any standard telephone user in the U.S. and its territories. A Sorenson Communications Assistant (CA) contacts the standard telephone user and voices the text messages in real-time from the SIPRelay user. All you need to use SIPRelay is an Internet connection and a PC or mobile device enabled with AOL® Instant Messenger (AIM®).

SIPRelay works with any Internet connection when using a PC and is quick and easy to use. Simply send an instant message to "SIPRelay" using AOL Instant Messenger (AIM) or go to www.siprelay.com to place a call.


Messenger

Connecting YouAugust 2011

  • Company Message

  • Sorenson Announces ntouch Mobile Support for iPhone and iPod touch

    Sorenson Communications is pleased to announce that ntouch Mobile now supports the iPhone® 4 and the iPod touch® 4th Generation. Watch the video to learn more about the ntouch® Mobile for iOS app. Check back often for product updates at www.svrs.com/ntouch.

  • Emergency Situation? Don't Hang Up!

    Using Video Relay Service (VRS), deaf people now have the ability to place calls to 911 using sign language. When you use Sorenson as your default VRS provider and keep your address up to date, Sorenson will seamlessly route your 911 call to the most appropriate emergency response center. That response center will send emergency responders to the emergency.

    When Sorenson receives an emergency 911 VRS call, it is given priority above other calls. The call is answered by a Sorenson interpreter and immediately connected to a 911 call center. Occasionally, the VRS caller may receive a message from the 911 call center to hold until the next responder can answer the call. It is important to note that this message is not coming from Sorenson, but instead the 911 call center. Hearing people calling at the same time would encounter the same message. Although holding may be stressful during a crisis situation, the VRS caller should not hang up! VRS callers should try to remain calm and wait for the next emergency responder. It is very rare that you would encounter such a message, but the calls are answered in the order they are received and hanging up to redial will simply delay your call being handled.

    For more information about 911 services offered by Sorenson Communications, visit www.svrs.com/gold_services. For more information about 911 call centers, visit http://transition.fcc.gov/pshs/services/911-services/enhanced911/psapregistry.html.

  • Sorenson Summer Gallery

    Sorenson Communications received many interesting Sorenson Summer Gallery submissions showing the different summer activities of Sorenson customers from coast to coast. (Thanks to all those who shared their photos with us!) Watch the video to learn more about the Sorenson Summer Gallery. Then click on the images to view the submissions.

    East Coast Fourth of July    Summer Wedding    West Coast Fourth of July

    Bryce National Park    Teaching in Kenya    Under the Sea

    Practicing    Summer Night Sky    Caribbean Vacation

  • Congratulations Jack and Rosalyn Gannon!

    In September 2010, as part of its celebration of Deaf Awareness Month, Sorenson Communications' recognized Jack R. and Rosalyn Lee Gannon for the contributions they have made to Deaf culture. On July 24, 2011, at the World Federation for the Deaf (WFD) Conference in Durban, South Africa, the Gannons received the International Solidarity Merit Award from the WFD for their work on the recently-published book, World Federation of the Deaf: A History. The award is given to individuals and organizations that have made "extraordinary contributions to the WFD and deaf people internationally." Sorenson Communications commends the Gannons for their years of work and dedication and wish them a heart-felt congratulations!"

  • Teacher Spotlight: Marla Walsh, Wisconsin School for the Deaf

    Marla Walsh, Wisconsin School for the Deaf

  • ntouch PC Changes Workplace Communication

    Thomas CoxThomas Cox, a Sorenson Communications customer and an Assistant Design Group Manager for the Georgia Department of Transportation (GDOT) in Atlanta loves using ntouch® PC. During the past 16 of his 17 years at GDOT, Cox never experienced the convenience of having a videophone in his office. Now, with the Sorenson ntouch PC in the workplace, it is much easier to communicate with his co-workers, clients and the general public who are located offsite. "People are slowly realizing that they can call me anytime now," Cox reports. "Before, they didn't try to call me at all. They would prefer to send me emails."

    Cox also has a Sorenson VP-200® connected to his TV at home, but enjoys using the ntouch PC for communication at work. "I've had ntouch PC for a few months. It's working really well. For example, I'm a liaison engineer for a 'SmartPhone' research project at the Georgia Tech Research Institute. Before ntouch PC, the research project manager, who is hearing, would only email me. He was not aware that I had the ntouch PC. After explaining and showing him how the ntouch PC works, he now calls me using SorensonVideo Relay Service (SVRS) anytime he has a question, and I can answer his calls on my ntouch PC."

    Cox recalls that more than 30 years ago, during his college days at Rochester Institute of Technology's National Institute for the Deaf (NTID), he communicated using a 10-inch black and white television monitor connected with long wires to a telephone inside one of the buildings on campus. Now, in addition to using ntouch PC, he is looking forward to trying ntouch® Mobile, Sorenson's mobile VRS solution. Cox says he feels that when more hearing people get used to the new technology, communication will become easier and more frequent. "I hope I don't get too many calls," he jokes.

    To learn more about Sorenson's suite of communication products and services, visit www.svrs.com/ntouch.

    Back to School

  • Around Town

    Sorenson Communications will be attending the following events through September 2011:

  • VP 200

    Want SVRS Equipment?

    Do you need SVRS equipment (videophone) for your home or office? Do you have deaf family members or friends who still need to get SVRS equipment?

    Apply for FREE SVRS equipment today!

    When you select Sorenson as your default provider of VRS or IP Relay, Sorenson will help you choose a 10-digit telephone number for use with that service. To select Sorenson as your default provider, call 800-659-4810. Your new number will be portable to another provider. To properly route 911 calls to local emergency service providers, Sorenson must have your correct street address. You can update your address on your Sorenson videophone or by calling 800-659-4810 or visiting www.sorensonvrs.com/moving. Sorenson will confirm receipt of this address information. For more information about 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS or IP Relay services to place a 911 call, please visit Sorenson’s website at: www.sorenson.com/disclaimer.

  • Apple® and ntouch® trademarks used herein are property of their respective owners.