April Newsletter

Join our Community

Sorenson Technical Support

You can receive help by using any of these ways to contact Sorenson Technical Support.

Hours:
M-F 8:00 a.m. - 10:00 p.m. MST
Weekends 8:00 a.m. - 4:30 p.m. MST

Web: sorenson.com/support

E-mail: support@sorenson.com

Videophone: 1-801-287-9403

Phone: 1-866-496-6111

TTY: 1-866-877-9826
M-F 8:00 a.m. to 5:00 p.m. MST

Apply for a Free VP-200®

SIPRelay

When you don't have access to your Sorenson videophone and you need to communicate on the go, use Sorenson IP Relay (SIPRelay)! Using a personal computer or a mobile device, you can contact anyone, anywhere with SIPRelay.

SIPRelay is a free service that enables deaf and hard-of-hearing individuals to place text-based relay calls from their personal computer (PC) and/or mobile device to any standard telephone user in the U.S. and its territories. A Sorenson Communications Assistant (CA) contacts the standard telephone user and voices the text messages in real-time from the SIPRelay user. All you need to use SIPRelay is an Internet connection and a PC or mobile device enabled with AOL® Instant Messenger (AIM®).

SIPRelay works with any Internet connection when using a PC and is quick and easy to use. Simply send an instant message to "SIPRelay" using AOL Instant Messenger (AIM) or go to www.siprelay.com to place a call.


Messenger

Connecting YouApril 2011

  • Company Message

  • Deaf Topics: Family Communication

    Families with deaf and hearing members often must decide what communication methods work best for them. Sorenson interviewed people who come from families with hearing and deaf family members to learn their opinions. Watch the video to see what they said.

  • Nominate Your Favorite Deaf School Teacher

    Teachers make a remarkable difference in a child’s academic success and self esteem. Many deaf students remember their teachers with respect and fondness years after they graduate. Now is your chance to let us know about a teacher who has made a difference in your life or the lives of your children. All nominations must be received by June 30, 2011.

    Click here to answer the questions to nominate your favorite teacher.

  • Making the Best SVRS Call

    Sorenson VRS (SVRS) has transformed the way deaf people communicate, making it easier to schedule appointments, order products and services and stay connected to the people in their lives. Watch this story to see creative calling tips and ideas, collected from SVRS users, to make SVRS calls even clearer, easier and more effective.

  • ntouch Products Introduced to Gallaudet University

    In February, Sorenson Communications presented its new ntouch™ products, ntouch™ PC and ntouch™ Mobile, at Gallaudet University. Watch the video to see the positive response from Gallaudet students, faculty and staff.

  • "Average, Remarkable People"

    Do you know an ordinary person who has made a difference in your life or the lives of other people? Many everyday people do or have done wonderful things to improve people's lives. Now is your chance to nominate one or more of these people for recognition. If they are chosen, Sorenson will acknowledge them in future newsletters and share their stories with VRS Messenger readers.

    Click here to tell us about an "Average, Remarkable" person.

  • Around Town

    Sorenson Communications will be attending the following events through June 2011:

  • VP 200

    Want SVRS Equipment?

    Do you need SVRS equipment (videophone) for your home or office? Do you have deaf family members or friends who still need to get SVRS equipment?

    Apply for FREE SVRS equipment today!

    When you select Sorenson as your default provider of VRS or IP Relay, Sorenson will help you choose a 10-digit telephone number for use with that service. To select Sorenson as your default provider, call 800-659-4810. Your new number will be portable to another provider. To properly route 911 calls to local emergency service providers, Sorenson must have your correct street address. You can update your address on your Sorenson videophone or by calling 800-659-4810 or visiting www.sorensonvrs.com/moving. Sorenson will confirm receipt of this address information. For more information about 10-digit numbers and the limitations and risks associated with using Sorenson’s VRS or IP Relay services to place a 911 call, please visit Sorenson’s website at: www.sorenson.com/disclaimer.