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Check your Application Status

If you have waited 4-6 weeks after filling out an application for a videophone and have not yet been contacted by Sorenson, please submit a status request form. A representative from Sorenson will contact you soon.

Application Status Request Form

Please complete this form and click “Submit” when finished. List the same name and email address you listed on your application for a Sorenson videophone. This will help us find your application more quickly. Once you’ve submitted this form, a customer service representative will contact you via email.

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Reasons why you may not have received a Sorenson videophone:

  • Your application was incomplete or inaccurate.
  • You haven't replied to a follow-up email from an SVRS representative.
  • Either your ISP doesn't support a 256 Kbps connection for the Sorenson videophone or you don't already have a high-speed Internet connection installed.
  • There's not an SVRS installer in your area.